Product Manager, Professional Services

Details

Stripe's Professional Services team helps businesses design, implement, and optimise their Stripe integrations. The Global Transformation team is building a structured portfolio of service offerings that defines engagement scope, methodology, resourcing, and commercial terms.

The Product Manager, Professional Services will own the portfolio of offerings end-to-end. This role sits at the intersection of services strategy, commercial design, and delivery operations. The service offering is treated as the product, including its scope, pricing, methodology, and performance. The role works closely with Sales, Delivery, Finance, and Stripe's Product organisation to ensure offerings are well-designed, effectively sold, profitably delivered, and continuously improved.

Responsibilities

Own the Professional Services offering portfolio

• Maintain and govern the portfolio, including scope, hours, pricing, and resource plans for each offering.
• Manage the full offering lifecycle: design, build, launch, iteration, and deprecation based on market needs, delivery performance, and product roadmap changes.
• Keep the portfolio current as Stripe launches new products.
• Design and implement a governance framework for the portfolio.

Drive offering performance analytics

• Define and track key performance indicators, including attach rate, average scope deviation, planned versus actual burn rate, gross margin per offering, and customer satisfaction.
• Run regular performance reviews and present findings and recommendations to Professional Services leadership.

Refine and improve offering design

• Analyse delivery burn data to identify offerings that are systematically over- or under-scoped and propose refinements.
• Conduct structured retrospectives with Delivery Leads after engagements close.
• Create a structured feedback loop between Delivery, Sales, and Finance, synthesising delivery challenges, sales feedback, and margin considerations into offering design decisions.

Requirements

• 7+ years of Professional Services or consulting delivery experience.
• Demonstrable experience shaping or owning a service offering.
• Commercial literacy.
• Strong analytical skills.
• Excellent written communication.
• Product Management training or experience.
• Ability to apply product thinking—including hypothesis development, prototyping, measurement, and iteration—to service design.

Preferred Qualifications

• Familiarity with Certinia and/or Salesforce.
• Exposure to partner and systems integrator ecosystem dynamics.