Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Hiring @ 3
Leadership @ 3
BI @ 3
Reporting @ 3
Salesforce @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Joining Collibra's Services Operations team
Collibra's Professional Services and Customer Engineering teams help our customers realize the full value of data intelligence — and the operational backbone behind those teams is what makes consistent, scalable delivery possible. We're hiring a Sales Operations Manager to design and own the Salesforce processes, reporting infrastructure, and capacity planning that allow Services to scale globally. You'll report directly to Taylor Barr and partner closely with senior leaders across Services and Customer Engineering.
This role lives one of our core values — our customers are our true north. The systems and processes you build translate directly into faster onboarding, more predictable project delivery, and clearer outcomes for the customers we serve.
This is a remote role based on the East Coast of the United States.
Responsibilities
- Serve as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration to support scalable, repeatable operations
- Design and deploy repeatable Salesforce processes tailored for an enterprise SaaS professional services environment to improve forecast accuracy, utilization tracking, and project health visibility
- Lead cross-functional projects independently from inception through completion to deliver on operational priorities set by senior leadership across Services and Customer Engineering
- Collaborate with BI Analysts to maintain a clean Salesforce data foundation so all Services activity is accurately reflected in executive reporting and downstream business intelligence
- Identify and resolve process bottlenecks across the implementation and consulting lifecycle to accelerate project delivery and reduce manual overhead for Services leadership
Requirements
- 5+ years of operations experience within a SaaS, professional services, or consulting organization
- Hands-on technical experience configuring Salesforce, including Flow Builder, custom object modeling, and advanced reporting
- Experience building and scaling operational workflows for professional services teams
- A bachelor's degree or equivalent related working experience is required
- This position is not eligible for visa sponsorship
Desired / additional qualifications mentioned:
- Familiar with applying Professional Services Automation (PSA) software integrated with Salesforce (Certinia / FinancialForce preferred)
- Familiar with the data intelligence or data governance industry
- Salesforce certification (Administrator, Advanced Administrator, or Platform App Builder) is considered a plus
Measures of success
- Within your first month: complete a comprehensive assessment of the Services Salesforce ecosystem (project tracking, utilization reporting, forecasting accuracy) and identify highest-impact opportunities to improve billable utilization visibility, data integrity, and capacity planning
- Within your third month: implement standardized Salesforce processes that improve visibility into billable vs. non-billable utilization, resource allocation, and project health
- Within your sixth month: drive measurable improvements in core Services KPIs, including billable utilization tracking and reporting consistency, project margins and delivery performance, and reduction in manual processes
- Within your first year: establish a scalable operational foundation enabling consistent and predictable resource capacity planning across regions and faster, more efficient project delivery cycles
Compensation
The standard base salary range for this position is $116,000.00 - $145,000.00 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on experience, skills, and location.
In addition to base salary, Collibra offers a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401(k) plans, and more.
Benefits
Collibra's benefits program includes flexible offerings built on competitive compensation, health coverage, and time off. The posting links to additional information about benefits and diversity, equity, and inclusion resources.