Sales Operations Manager

at Collibra

📍 United States

USD 116,000-145,000 per year

MIDDLE

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI @ 5 BI CRM @ 3 ChatGPT @ 5 Data Visualization @ 3 Leadership @ 5 Reporting @ 3 Salesforce @ 3

Details

Joining Collibra's Services Operations team

Collibra's Professional Services and Customer Engineering teams help our customers realize the full value of data intelligence — and the operational backbone behind those teams is what makes consistent, scalable delivery possible. We're hiring a Sales Operations Manager to design and own the Salesforce processes, reporting infrastructure, and capacity planning that allow Services to scale globally. You'll report directly to Taylor Barr and partner closely with senior leaders across Services and Customer Engineering.

This is a remote role based in East coast.

Responsibilities

Serve as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration in order to support scalable, repeatable operations
Design and deploy repeatable Salesforce processes tailored for an enterprise SaaS professional services environment in order to improve forecast accuracy, utilization tracking, and project health visibility
Lead cross-functional projects independently from inception through completion in order to deliver on operational priorities set by senior leadership across Services and Customer Engineering
Collaborate with BI Analysts to maintain a clean Salesforce data foundation in order to ensure all Services activity is accurately reflected in executive reporting and downstream business intelligence
Identify and resolve process bottlenecks across the implementation and consulting lifecycle in order to accelerate project delivery and reduce manual overhead for Services leadership

Requirements

5+ years of operations experience within a SaaS, professional services, or consulting organization
Hands-on technical experience configuring Salesforce, including Flow Builder, custom object modeling, and advanced reporting
Experience building and scaling operational workflows for professional services teams
A bachelor's degree or equivalent related working experience is required
Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows
This position is not eligible for visa sponsorship

Additional Qualifications

Analytically minded — you understand how CRM architecture impacts downstream business intelligence and data visualization, and you translate operational data into clear insight
Confident communicator with executive presence — you influence at the leadership level and clearly articulate project status, risks, and milestones to stakeholders
Self-directed — you manage complex projects independently while navigating a cross-functional, multi-stakeholder environment
Familiar with applying Professional Services Automation (PSA) software integrated with Salesforce (Certinia / FinancialForce preferred)
Familiar with the data intelligence or data governance industry; a Salesforce certification (Administrator, Advanced Administrator, or Platform App Builder) is considered a plus

Compensation

The standard base salary range for this position is $116,000.00 - $145,000.00 per year.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Benefits

Collibra offers a flexible benefits program supported by competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits, and their diversity, equity, and inclusion information.