Senior Customer Technical Program Manager - Data Center Quality and Sustaining

Details

NVIDIA is looking for an experienced Senior Customer Technical Program Manager for Data Center Quality and Sustaining activities. The role will develop, implement, and supervise customer experience and quality management initiatives in coordination with OEM and ODM system partners. It will be accountable for overall customer satisfaction, communication strategies at NVIDIA and OEM/ODM executive levels, and the resolution of high-profile customer-critical issues. The position requires experience managing customers across NVIDIA and OEMs/ODMs while working closely with cross-functional teams. A passion for customer satisfaction, high quality standards, proven planning, detailed execution, and critical thinking are essential.

Responsibilities

• Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs and ODMs across several large cloud service provider deployments.
• Develop and implement a comprehensive joint Quality Assurance and Sustaining Strategy between NVIDIA, OEMs/ODMs, and data center operations, ensuring alignment with business, quality, and user experience objectives.
• Establish, uphold, and implement quality standards and procedures following industry-standard methodologies for large data center system deployments and continuation activities.
• Lead internal and external reviews of production system quality issues and prepare regular reports detailing findings and corrective actions.
• Identify improvement opportunities in partnerships involving NVIDIA and manufacturers of production system equipment and devices, applying data analysis and metrics to facilitate progress.
• Collaborate with NVIDIA and partners to ensure high-quality standards across OEM and ODM partners.
• Develop and maintain key performance indicators and critical metrics to monitor quality performance, and present findings to senior management.
• Identify potential quality improvements and develop mitigation strategies to minimize customer impact.

Requirements

• Bachelor's, master's, or doctoral degree in Computer Science, Electrical Engineering, or a related field, or equivalent experience.
• Proven track record working on Enterprise Data Center products quality management and system operational excellence.
• More than 12 years of demonstrated expertise in customer program management at the highest executive leadership tiers.
• Strong leadership experience managing high-profile customer escalations and working across engineering, operations, quality, product management, and sales teams to resolve product technical quality and logistical issues.
• Ability to set accurate expectations and keep projects on track for successful execution.
• Solid understanding of Quality Management Systems following technology industry standards.
• Technical knowledge of data center infrastructure, including hardware/software system component integration, system topologies, and system configurations.
• Experience coordinating data center quality improvement projects and enhancements in collaboration with OEM and ODM system providers.
• Outstanding analytical and problem-solving capabilities, with the ability to use data for informed decision-making.
• Strong interpersonal and communication skills, with the ability to influence and engage customers across business, system engineering, and quality management groups.
• Certifications in quality management, such as Six Sigma, CQI, or CQM, and PMP Program Management Certification are desirable.

Benefits

• Equity and benefits are provided in addition to the base salary.
• NVIDIA is committed to an inclusive work environment and is an equal opportunity employer.

Applications for this job will be accepted at least until October 18, 2026. This posting is for an existing vacancy. NVIDIA uses AI tools in its recruiting processes.