Senior Field Engineer

Details

Teleport is an AI Infrastructure Identity Company focused on providing cryptographically secured identities for humans, machines, workloads, and AI agents. The company is remote-first and globally distributed.

As a member of the Customer Solutions Team, the Senior Field Engineer will implement, support, evangelize, and expand Teleport across key customers throughout the customer lifecycle. The role focuses on driving adoption, designing solution architectures, deploying and configuring Teleport, troubleshooting technical issues, delivering training, and supporting enterprise-wide rollouts.

Responsibilities

• Design solution architectures for Teleport in customer environments.
• Deploy and configure Teleport and communicate implementation best practices.
• Serve as the primary point of contact for technical issues, providing triage and troubleshooting and escalating complex cases to Engineering.
• Develop, maintain, and deliver customized training programs.
• Evangelize Teleport solutions across wider customer organizations.
• Plan and deliver Quarterly Business Results meetings.
• Drive adoption and assist with enterprise-wide Teleport rollouts.
• Maintain strong working relationships with client stakeholders and expand relationships into other parts of the organization.
• Document customer business goals and challenges to align Teleport with customer needs.
• Act as a subject matter expert on current and upcoming Teleport solutions for customers and Customer Solutions engineers.
• Work with Sales and Product to identify customer needs associated with upsell and cross-sell opportunities.
• Collaborate with Sales and Product to provide product improvement feedback.
• Support the broader Teleport customer base with solution and best-practice recommendations.

Requirements

• Bachelor's or master's degree in Computer Science, Software Engineering, Electrical Engineering, or another related engineering field.
• At least 8 years of experience in customer-facing software onboarding, software services, solution architecture, or system administration roles.
• Linux administration skills.
• Hands-on experience with at least one major public cloud provider: AWS, GCP, or Azure. Certifications are a plus.
• Strong understanding of and hands-on experience with Kubernetes. CKA or CKAD certification is a plus.
• Demonstrable experience with security principles and technologies including SSH, PKI, 2FA, SSO using SAML or OIDC, and RBAC.
• Exceptional hands-on software troubleshooting, testing, and debugging skills.
• Excellent verbal and written communication skills.
• Project management experience and the ability to handle multiple clients simultaneously.
• Strong organizational skills.
• An autonomous, security-minded, business-savvy, and professional approach.
• Comfort with change and a commitment to continual learning.

Benefits

• Extensive health coverage.
• Annual expense budget.
• Rest and recovery policies.
• Retirement savings plans.
• Professional development opportunities.

Teleport is an equal opportunity employer. The company does not discriminate against employees or applicants on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by applicable law.