Senior Product Manager, Workflows

Details

Customer.io is seeking a Senior Product Manager to focus on Workflows. The role partners closely with Design and Engineering to launch products that drive customer and business outcomes. You will synthesize customer research, market research, analytics, and product intuition into a customer-first roadmap and releases while working with a highly autonomous cross-functional team.

Responsibilities

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools.
• Rapidly prototype and run focused experiments to test hypotheses and reduce risk early in development.
• Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around product goals and trade-offs.
• Drive feature strategy and influence roadmaps through initiatives rooted in customer impact and market opportunity.
• Break down complex projects into incremental, testable releases using component reuse and systems thinking.
• Define product success metrics and track adoption, engagement, and retention to guide iterative improvement.
• Take on Technology Lead responsibilities for specific initiatives, including data analysis, prototyping, coordinating engineering work, and managing delivery risks.
• Analyze product metrics after launch and work with go-to-market stakeholders to ensure successful launches and desired product and business outcomes.

Requirements

• 7+ years of product management experience, ideally including B2B SaaS or platforms using behavioral data for automation or messaging.
• Strong analytical skills, comfort with metrics dashboards, and experience using data to shape product direction and evaluate impact.
• Proven ability to independently lead feature development, reduce scope, and deliver successful outcomes with small teams.
• Strong product intuition, humility, and an experimentation-focused mindset.
• Exceptional written communication and decision-framing skills, particularly in remote and async-first environments.
• Experience using or developing AI-powered tools in a product workflow.
• Technical background with the ability to build basic web applications, write scripts, and work with engineering teams on data models, APIs, and performance requirements.
• Experience serving as a point of contact or directly responsible individual for engineering initiatives, including setting objectives and navigating trade-offs.
• Experience with complex workflows or automation products is a plus.

Compensation and Benefits

• Starting salary: $170,000–$200,000 USD, or equivalent in local currency, depending on experience and market rates.
• Zone 1 salary: $204,000–$240,000 USD.
• Zone 2 salary: $187,000–$220,000 USD.
• Zone 3 salary: $170,000–$200,000 USD.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families.
• 16 weeks of paid parental leave.
• Unlimited paid time off.
• Remote work and wellness stipends.
• Professional development budget.

Hiring Process

1. 30-minute video call with a recruiter.
2. 30-minute video call with the hiring manager.
3. 60-minute Engineering working session involving Product case Part 1.
4. 60-minute Product case presentation with the Product team and hiring manager.

Final candidates complete a background check and employment verifications.