Senior Solutions Engineer | East Coast | Remote

at Grafana Labs

📍 United States

USD 204,000-254,000 per year

SENIOR

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Communication @ 6 Grafana @ 6 Leadership @ 7 Observability

Details

Grafana Labs is a remote-first company behind the open observability cloud. Grafana Cloud is a fully managed observability platform built around open source, open standards, and open ecosystems.

The Majors Solutions Engineering team consists of customer-facing product experts who support Grafana Labs’ worldwide growth. The team educates prospective and existing customers through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction. Solutions Engineers also partner closely with Sales to qualify and close opportunities and provide customer feedback to Product Management and Engineering.

Responsibilities

Join a high-growth team focused on solving technical and customer problems.
Partner with Sales to articulate Grafana’s value proposition, vision, and strategy to customers.
Own technical customer engagements and help close opportunities through competitive knowledge, technical skill, and credibility.
Deliver product and technical presentations to prospective and existing customers.
Communicate proactively with customers and internal teams to provide feedback on products and the competitive landscape.
Drive product conversations based on customer needs and problems identified during interactions.
Enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement materials.

Requirements

Ideally located in the Greater New York City or Boston area.
At least 5 years of technical pre-sales experience, ideally with open-source technologies or in the metrics and monitoring space.
Strong judgment, collaboration, and leadership in a startup environment with varied and complex responsibilities.
Ability to work and collaborate with an international, remote-first team.
Excellent written and verbal communication skills.
Ability to articulate Grafana Labs’ value proposition and the technical advantages of its products.
A technical mindset and interest in continued technical growth.
Ability to solve technical challenges and develop creative customer solutions.
Self-motivation, initiative, and creativity.

Compensation & Benefits

United States OTE compensation range: $204,000–$254,000 per year.
Restricted Stock Units (RSUs) included with all roles.
100% remote work and a global culture.
Career growth pathways.
In-person onboarding.
Global annual leave policy of 30 days per year, including 3 Grafana Shutdown Days, subject to local legislation.