Staff Product Manager, OpenTelemetry | Ireland | Remote

Details

Grafana Labs is seeking a Staff Product Manager for OpenTelemetry Experience. This fully remote role is open to candidates in Ireland.

As the Staff Product Manager for OpenTelemetry Experience, you will own the end-to-end journey of helping people and agents instrument workloads and successfully send useful OpenTelemetry data to Grafana Cloud. You will make Grafana Cloud an easy and trusted destination for OpenTelemetry workloads by reducing uncertainty, complexity, and failure points throughout adoption, setup, troubleshooting, and telemetry validation.

The role spans multiple products and engineering teams. You will be accountable for the coherence of the overall customer experience, success measures, and cross-product strategy required to improve it. You will also use AI tools to accelerate customer research synthesis, analyze product signals, explore technical workflows, prototype experiences, develop positioning content, and test agent-led instrumentation journeys.

Responsibilities

• Define the vision, strategy, and cross-product roadmap from an uninstrumented workload to healthy, useful telemetry in Grafana Cloud solutions.
• Create coherent experiences across SDK instrumentation, automatic instrumentation, and Collector-based deployment while preserving flexibility for advanced users.
• Identify and eliminate leading causes of setup failure, abandonment, misconfiguration, and low-quality telemetry.
• Establish shared experience principles, priorities, and success criteria across product and engineering teams.
• Use customer research, product data, and market insight to prioritize investments and measure onboarding completion, time to useful telemetry, telemetry health, and workload expansion.
• Partner with Grafana Cloud solution teams, including Application Observability, Kubernetes Monitoring, Infrastructure Observability, and Drilldown Apps, to create a coherent transition from telemetry ingestion to product activation.
• Help define product positioning, narrative, differentiation, launches, technical content, adoption programs, and campaigns in partnership with Product Marketing and go-to-market teams.
• Collaborate with Engineering, Design, Documentation, Developer Relations, Product Marketing, and go-to-market teams.
• Represent Grafana Labs and its customers in relevant OpenTelemetry ecosystem discussions.

The scope includes:

• OpenTelemetry SDK onboarding and configuration.
• Automatic instrumentation, including OBI/Beyla and SDK injection.
• Client-side OpenTelemetry Collector deployment and onboarding.
• Collector configuration, authentication, and initial connectivity.
• Guidance and machine-readable context for choosing instrumentation approaches.
• Workflows that allow coding agents to implement, configure, and verify instrumentation safely.
• Troubleshooting missing, incomplete, malformed, or unhealthy telemetry.
• Validation signals that help people and agents confirm telemetry is healthy, correctly attributed, and usable in Grafana Cloud.
• Transitioning from telemetry receipt to activation of the appropriate Grafana Cloud observability solution.

Requirements

• 5+ years of Product Management experience, with a strong track record in developer tools, observability, infrastructure, data platforms, or another technically complex B2B product domain.
• Experience leading strategy and execution across multiple engineering teams or product areas without relying on direct organizational authority.
• Strong working knowledge of OpenTelemetry, including SDK instrumentation, OTLP, Collector pipelines, telemetry context, and semantic conventions.
• Experience using or building instrumentation systems, agents, telemetry collectors, configuration products, or related infrastructure.
• Understanding of deploying and operating software across Kubernetes, virtual machines, and public cloud environments.
• Experience turning complex onboarding, configuration, and troubleshooting workflows into clear and approachable product experiences.
• History of using customer research and product data to make decisions, align stakeholders, and deliver measurable outcomes.
• Excellent written and verbal communication skills, with the ability to influence technical and nontechnical stakeholders in a remote, globally distributed organization.

Bonus Points

• Experience contributing to or building products around OpenTelemetry or the broader open source observability ecosystem.
• Experience with automatic instrumentation, eBPF, or runtime-based instrumentation.
• Firsthand experience as an SRE, platform engineer, developer, or observability practitioner.
• Experience building product-led onboarding, configuration-validation, or telemetry-health experiences at scale.

Compensation

In Ireland, the base compensation range is EUR 133,600–160,320. Actual compensation may vary based on level, experience, and skillset. The role includes Restricted Stock Units (RSUs).

Benefits

• 100% remote, global culture.
• Scaling organization and meaningful work.
• Transparent communication and open decision-making.
• Autonomy and support in an innovation-driven environment.
• Open source roots and community-driven values.
• Empowered teams with a high-trust, low-ego culture.
• Career growth pathways.
• In-person onboarding.
• Global annual leave policy of 30 days per annum, including three Grafana Shutdown Days, subject to local legislation.