Senior Technical Customer Success Manager

at Sentry

📍 New York City, United States

USD 155,000-175,000 per year

SENIOR

✅ On-site

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI Communication @ 7 DevOps @ 7 Marketing Sentry Software Development @ 6

Details

Sentry helps developers fix errors and performance issues before users notice, enabling teams to spend less time firefighting and more time building. Trusted by more than 200,000 organizations, Sentry is an application monitoring platform building its AI-native future.

Responsibilities

Become a Sentry product expert and help customers achieve their goals using the Sentry Platform.
Drive customer success and health through onboarding, adoption, value realization, and retention.
Collaborate with customer stakeholders to define business and technical objectives and help achieve them.
Act as a trusted strategic advisor, promoting best practices, innovation, and long-term success.
Partner with the sales team to identify expansions and new opportunities resulting from customer success.
Advocate for customers internally by communicating customer needs and helping prioritize product improvements.
Work cross-functionally with Account Executives, Sales Engineers, Engineering, Product, Marketing, and Professional Services teams.

Requirements

Strong technical background combined with business skills.
BA/BS degree in Computer Science, Computer Engineering, or a related field, or equivalent experience.
At least 5 years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role.
Strong industry experience and technical understanding related to developers, DevOps, application monitoring, software release tools, and broader cloud-native application infrastructure platforms.
Experience working with complex, multi-divisional, multi-geographical customers.
Strong executive presence and communication abilities.
Experience working with cross-functional teams.
Passion for technology and fast-growing SaaS companies.
Interest in developer tools, open source, and the software development life cycle.

Bonus Qualifications

Previous experience as a developer or DevOps professional.
Extensive knowledge of application monitoring, logs, metrics, and traces.

Additional Information

Sentry is committed to providing equal employment opportunities and reasonable accommodations. The company promotes an inclusive culture and supports accessibility in the software industry.