Senior Technical Customer Success Manager

at Sentry

📍 Amsterdam, Netherlands

EUR 100,000-120,000 per year

SENIOR

✅ Hybrid

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI Communication @ 6 DevOps @ 7 Marketing @ 4 Sentry @ 4 Software Development @ 6

Details

About Sentry

Sentry helps developers fix errors and performance issues before users notice, enabling teams to spend less time firefighting and more time building. Trusted by more than 200,000 organizations, Sentry is an application monitoring standard and is building its AI-native future.

This is a one-year fixed-term contract with potential conversion after one year.

Responsibilities

Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
Drive customer success and health through effective onboarding, adoption, value realization, and retention.
Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
Act as a trusted strategic advisor to assigned customers by driving best practices, innovation, and long-term success.
Partner closely with the sales team to identify and drive expansions and new opportunities resulting from customer success.
Advocate for customers internally, clearly communicate customer needs, and help prioritize improvements that enhance customer experience and product adoption.
Work with engineers, engineering leaders, Account Executives, Sales Engineers, and Engineering teams to help meet customers' technical and business goals.

Requirements

Strong technical background combined with business skills.
BA/BS degree in Computer Science, Computer Engineering, or a related field, or equivalent experience.
Five or more years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role.
Strong industry experience and technical understanding related to developers, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms.
Experience working with complex, multi-divisional, multi-geographical customers.
Impressive executive presence and communication abilities.
Experience working with cross-functional teams, including Sales, Product, Marketing, and Professional Services.
Self-driven, results-oriented approach.
Passion for technology and for working at a fast-growing SaaS company.
Interest in developer tools, open source, and the software development lifecycle.

Bonus Qualifications

Previous experience as a developer or DevOps professional.
Extensive knowledge of application monitoring, logs, metrics, and traces.

Equal Opportunity

Sentry is committed to providing equal employment opportunities regardless of legally protected characteristics and provides reasonable accommodations to employees and candidates with disabilities. Sentry strives to build a diverse, inclusive culture where every teammate can thrive.