Solutions Engineer, Acquisition | West Coast | Remote

Details

Grafana Labs is seeking a Solutions Engineer to join its Commercial Solutions Engineering team. The team consists of customer-facing product experts who support worldwide growth by educating potential and existing customers through demonstrations, hands-on enablement, presentations, technical evaluations, and ongoing customer interaction.

The role partners closely with Sales to qualify and close opportunities and serves as a communication channel between customers, Product Management, and Engineering. The ideal candidate enjoys solving technical challenges, learning new technologies, and working with open-source technologies or in the metrics and monitoring space.

Responsibilities

• Join an early member of a high-growth team solving technical and customer problems.
• Partner with Sales to articulate Grafana's value proposition, vision, and strategy to customers.
• Own technical customer engagements and help close high-velocity opportunities through competitive knowledge, technical skill, and credibility.
• Deliver product and technical presentations to prospective and existing customers.
• Communicate proactively with customers and internal teams to provide feedback on products and the competitive landscape.
• Drive product conversations based on customer needs and problems identified during interactions.
• Enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement materials.

Requirements

• Ideally located on the West Coast of the United States.
• 5+ years of technical pre-sales experience, ideally with open-source technologies or in the metrics and monitoring space.
• Strong judgment, collaboration, and leadership skills in a startup environment with varied and complex responsibilities.
• Ability to work and collaborate with an international, remote-first team.
• Excellent written and verbal communication skills.
• Ability to articulate the company's value proposition and the technical advantages of its products.
• A technical mindset and desire to continue growing technically.
• Experience may include technical pre-sales, post-sales, engineering, or a coding bootcamp background.
• Self-motivation, initiative, creativity, and a willingness to solve challenging customer problems.

Benefits

• Restricted Stock Units (RSUs) for all roles.
• 100% remote work and a global culture.
• Career growth pathways.
• In-person onboarding.
• Global annual leave policy of 30 days per year, including three Grafana Shutdown Days, subject to local legislation.

Compensation

The United States on-target earnings compensation range is $182,000–$226,000. Actual compensation may vary based on level, experience, and skill set.