Solutions Engineering Manager

Details

Glean is seeking a Solutions Engineering Manager to lead and develop a team of Solutions Engineers supporting its Enterprise segment within the Central region. The role guides technical strategy across prospect and customer engagements and helps organizations understand how Glean's Work AI platform can address their needs and deliver business value.

Responsibilities

• Lead, coach, and develop a high-performing team of Solutions Engineers through clear expectations, feedback, career development, talent planning, and performance management.
• Establish a regional operating rhythm with Sales leadership, including account planning, pipeline and deal inspection, technical qualification, coverage planning, and strategic opportunity prioritization.
• Set standards for technical discovery, solution design, tailored demonstrations, executive presentations, use-case workshops, and pilot engagements.
• Coach the team on sales methodologies including Command of the Message and MEDDPICC.
• Build repeatable plays, enablement, and inspection mechanisms to improve the quality and consistency of Solutions Engineering execution.
• Guide account teams in identifying opportunities to expand Glean adoption and align technical plans and expectations with customers and internal partners.
• Partner with Sales, Applied AI/Post-Sales, Product Management, Product Marketing, and Engineering to resolve technical issues, improve customer outcomes, and communicate field needs and product opportunities.
• Contribute to hiring strategy, capacity planning, organizational design, and the broader development of Glean's Solutions Engineering discipline.
• Represent Glean's technical perspective with customers and in the broader technical community.

Requirements

• Experience hiring, developing, coaching, and retaining Solutions Engineers or comparable customer-facing technical talent.
• Strong people leadership skills, including setting direction, creating clarity, providing candid feedback, and building accountability and high performance.
• A player-coach mindset, with willingness to participate directly in important customer and deal situations.
• Experience leading complex enterprise opportunities involving technical discovery, solution strategy, executive presentations, demonstrations, workshops, and pilots.
• Strong business acumen and the ability to connect technical decisions to customer outcomes, sales strategy, and company priorities.
• Technical fluency in APIs, integrations, cloud architecture, security, networking, and SaaS or hybrid environments.
• Strong AI fluency, including practical applications of generative AI and considerations around data, security, governance, and adoption.
• Hands-on familiarity with one or more major cloud platforms, such as Google Cloud Platform, Amazon Web Services, or Microsoft Azure.
• Experience with information security, cloud security, or audit frameworks is valuable.
• Ability to communicate technical concepts clearly to technical and non-technical stakeholders and deliver polished presentations.
• Strong organizational, planning, listening, interpersonal, and judgment skills, with a customer-focused and adaptable startup mindset.

Location

• Remote, based in the Central region.

Compensation And Benefits

• Standard on-target earnings range: $250,000–$330,000 annually.
• Certain roles may be eligible for equity and benefits.
• Benefits include medical, vision, and dental coverage; generous time off; a 401(k) plan; a home office improvement stipend; annual education and wellness stipends; regular company events; and healthy lunches daily.
• Glean is committed to an inclusive and diverse workplace.

Interview Process

Candidates complete a brief AI-focused exercise or discussion covering how they think about, design, and use AI to drive impact. Prior Glean experience is not required.