Strategic Operations Lead, User Safety & Risk Operations

Details

The User Safety & Risk Operations team helps protect products and users from abuse, fraud, safety risks, and other forms of misuse. This role focuses on building operational capacity for new, ambiguous, or fast-moving areas of work by defining operating models, launch plans, requirements, stakeholder alignment, documentation, reporting, and execution rhythms.

The role supports initiatives involving new products or partnerships where deployment models affect available signals, ownership of response decisions, and how user-impacting risks are detected, escalated, and resolved. The position requires technical fluency, AI fluency, analytical strength, and the ability to coordinate across Product, Engineering, Legal, Policy, Support, Partnerships, Operations, and external stakeholders.

Location: San Francisco, California; hybrid, 3 days per week in-office.

Responsibilities

• Lead strategic operational builds from ambiguous problem statements through implementation, including scope, owners, workflows, milestones, risks, and success measures.
• Build launch and early-life operating models for complex partner deployments, including monitoring cadence, escalation paths, ownership maps, reporting expectations, and follow-up mechanisms.
• Translate technical, policy, safety, privacy, and operational constraints into practical workflows.
• Define how safety and risk signals should be monitored, reviewed, packaged, escalated, and tracked through resolution.
• Partner with senior leaders and cross-functional teams to translate business, product, safety, and operational needs into execution plans.
• Use data and operational signals to assess workflow health, capacity needs, bottlenecks, quality gaps, and risks.
• Identify opportunities for AI tools, automation, lightweight systems, and improved workflows to reduce operational burden and improve consistency.
• Keep operating models current as data pipelines, tooling, dashboards, partner processes, and ownership mature.

Requirements

• 8+ years of experience in operations, strategy and operations, product operations, technical program management, trust and safety operations, risk operations, implementation, management consulting, or a related field.
• Track record of leading complex, ambiguous work from problem framing through execution.
• Strong technical fluency, including the ability to reason through data flows, system ownership, logs, dashboards, tooling gaps, and failure modes.
• Strong data literacy, including experience using SQL, spreadsheets, dashboards, and metrics to analyze workflows, assess risk, identify gaps, and drive decision-making.
• Ability to operate where data access, tooling, ownership, or policy thresholds are incomplete or changing.
• Experience working closely with Product, Engineering, Data Science, and technical operations teams and translating technical constraints into operational requirements.
• Ability to determine launch requirements, monitoring needs, and long-term operating model priorities.
• AI fluency, with experience using AI tools to improve speed, quality, or operational leverage.
• Strong interpersonal judgment and the ability to establish clear ownership, accountability, and escalation paths.
• Implementation-oriented approach and comfort building workflows rather than only defining strategy.
• Ability to work effectively in fast-paced, high-ambiguity environments.
• Resourcefulness and ability to quickly learn unfamiliar systems and build solutions using lightweight tools, AI-assisted workflows, dashboards, documentation, and process design.

Nice to Have

• Experience supporting cloud, enterprise, infrastructure, platform, or partner-hosted deployments.
• Experience building launch-readiness or post-launch monitoring processes for complex technical programs.
• Experience designing workflows involving escalation paths, quality assurance, capacity planning, reporting, and long-term ownership transitions.
• Experience in implementation-focused consulting, product operations, technical program management, or strategy and operations roles focused on execution.
• Experience prototyping lightweight tools, automations, dashboards, or workflow improvements using Codex, low-code/no-code platforms, SQL, spreadsheets, or scripting.

Benefits

• Equity, performance-related bonuses for eligible employees, and benefits including medical, dental, and vision insurance.
• Health Savings Accounts, flexible spending accounts, commuter benefits, and a 401(k) plan with employer match.
• Paid parental, medical, caregiver, and sick or safe leave.
• Flexible paid time off for exempt employees and up to 15 paid days annually for non-exempt employees.
• Paid holidays and coordinated company office closures.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.