Technical Account Manager - Token Factory

Details

Nebius is building a full-stack AI cloud platform for the global AI economy, supporting developers and enterprises from data and model training through production deployment. The platform covers compute, storage, networking, GPU orchestration, inference optimization, and applied AI. Nebius is headquartered in Amsterdam, listed on Nasdaq, and has R&D hubs across Europe, the UK, North America, and Israel.

This role joins the Token Factory team to help customers transition from proof of concept to production and scale AI workloads on Nebius infrastructure. It sits at the intersection of engineering, delivery, and customer success, ensuring that solutions promised during pre-sales work reliably in production. The role involves working with customer engineering teams, Solution Architects, and Product and Infrastructure teams to drive stable, performant, and cost-efficient deployments. It is not a sales role, pure support role, or solution architect role.

Responsibilities

• Lead the transition of customer workloads from proof of concept to production.
• Ensure customer workloads are deployed, stable, and scalable.
• Drive time to production and time to value.
• Understand customer architectures and use cases.
• Monitor and improve performance, including latency and throughput, cost efficiency, and reliability.
• Proactively identify and resolve bottlenecks.
• Work directly with customer engineering teams as a trusted technical partner.
• Provide guidance on best practices and optimization.
• Translate technical challenges into actionable solutions.
• Act as the primary technical contact for production issues.
• Coordinate with internal teams to resolve incidents and communicate clearly during high-pressure situations.
• Identify opportunities to optimize and expand usage.
• Provide structured feedback to Product and Infrastructure teams.
• Help shape better solutions based on customer needs.

Requirements

• Practical knowledge of inference frameworks such as vLLM, TensorRT, or similar technologies.
• Solid understanding of cloud or infrastructure systems.
• Understanding of distributed systems or high-load applications.
• Understanding of AI/ML workloads, including LLMs and inference, is a strong plus.
• Ability to troubleshoot and reason about system performance.
• Experience working directly with technical customers, such as engineers or ML teams.
• Ability to communicate complex topics clearly and effectively.
• Strong sense of ownership and ability to drive outcomes.
• Ability to manage multiple customers and priorities.
• Structured, proactive, and solution-oriented mindset.

Bonus Qualifications

• Experience with GPU workloads or AI infrastructure.
• Background in solutions engineering, SRE, or technical support in B2B environments.

Benefits

• 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) plan with up to 4% company match and immediate vesting.
• Paid parental leave: 20 weeks for primary caregivers and 12 weeks for secondary caregivers.
• Remote work reimbursement of up to $85 per month for mobile and internet.
• Company-paid short-term disability, long-term disability, and life insurance.
• Career growth and learning opportunities.
• Flexibility and ownership.
• Collaborative and innovative culture.
• Opportunity to work on impactful AI projects.
• International environment and talented teams.

Applicants must be authorized to work in the country in which they apply and must provide proof of employment eligibility as a condition of hire. Nebius is an equal opportunity employer and provides accommodations during the application process upon request.