Technical Solutions Consultant, Crypto

Details

Stripe is a financial infrastructure platform for businesses. Technical Solutions Consultants are responsible for the technical relationship of Stripe Crypto's largest and most complex users. The role leads cross-functional efforts across Engineering, Product, and go-to-market teams, balancing users' business needs with technical constraints.

As a Technical Solutions Consultant for Crypto, you will own the technical relationship for Stripe's strategic crypto-native users building on Stripe's crypto and stablecoin products, including Bridge and Privy. You will serve as a technical expert for account stakeholders, coordinate cross-functional teams, resolve complex technical challenges, and identify opportunities to help users succeed and scale.

Responsibilities

• Serve as the primary technical point of contact and trusted advisor for strategic crypto accounts, building relationships with Engineering, Payments Operations, and Product stakeholders.
• Lead complex technical troubleshooting and incident response, owning communications and remediation through resolution in collaboration with Product, Support, and Engineering.
• Partner with go-to-market and other user-facing teams to deliver a coordinated account experience while pairing technical ownership with commercial strategy.
• Translate customer and developer needs into actionable product feedback, aggregate patterns across accounts, assess business impact, and follow through with Product and Engineering.
• Develop and maintain account-specific operational runbooks, escalation paths, and success metrics, including uptime, latency, transaction throughput, and settlement timelines.
• Review account implementations to identify improvements and potential issues involving performance, reliability, and compliance workflows.
• Deliver business and technical reviews, including quarterly reviews, post-mortems, and roadmap previews, and drive action items to completion.
• Create and maintain user-facing technical documentation, sample code, and troubleshooting guides.
• Lead cross-functional projects and process improvements that reduce operational friction, improve service-level agreements, and scale Technical Solutions Consultant coverage.

Requirements

Minimum Requirements

• At least 5 years of experience in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering.
• Strong experience with RESTful APIs and webhooks, including explaining API concepts, integration patterns, and troubleshooting steps to technical and non-technical stakeholders.
• Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, on-chain transaction lifecycles, and on- and off-ramps.
• Strong technical troubleshooting skills and experience partnering with engineering teams to resolve production incidents.
• Excellent written and verbal communication and stakeholder-management skills, with the ability to conduct both business-level and deeply technical discussions and influence cross-functional teams.
• Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables.
• Ability to operate in a fast-moving, ambiguous environment and prioritize reactive and proactive account work.

Preferred Qualifications

• Hands-on experience implementing crypto, stablecoin, or blockchain systems, including blockchain APIs and integrating digital assets with traditional financial systems.
• Background in payments, fintech, or cross-border money movement, including interoperability between traditional and stablecoin payment rails.
• Experience with observability tools such as Datadog or comparable platforms for log search, dashboards, monitors, and distributed traces.
• Experience with Postman, cURL, Python or Node.js scripting, basic SQL, and AI coding agents for debugging and root-cause investigation.
• Operations-focused mindset with experience removing process friction and replacing one-off workarounds with scalable processes.
• Strong product sense and ability to translate customer business objectives into technical implementations and product feedback.