Solutions Architect

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe’s mission is to increase the GDP of the internet.

About the Team

Stripe’s SMB Solutions Architecture team works with technical and business leaders, payments leaders, and product engineering teams in the mid-market segment to evangelize Stripe’s solutions. Solutions Architects identify and propose Stripe solutions for complex business challenges, establish best practices, provide business and technical thought leadership, and act as trusted advisors. They also help scale business processes and work with customer and partner resources to deliver quickly adoptable solutions.

Responsibilities

• Build consultative, trusted relationships with C-level executives and technical decision makers.
• Provide business and technical thought leadership to solve mission-critical business challenges.
• Architect business models that create monetization and growth opportunities for customers and Stripe.
• Build relationships with CIOs, CTOs, COOs, CROs, CDOs, and Heads of Payments.
• Understand customer business objectives and apply Stripe’s Payments, SaaS, Banking-as-a-Service, and Link Network solutions.
• Secure technical wins by delivering demos, responding to RFPs, evangelizing Stripe products, and collaborating on customer-aligned narratives.
• Create scalable customer-engagement processes, including webinars and office hours, as well as reusable videos, templates, and playbooks.
• Expand Stripe’s footprint within existing accounts across global markets and business units by introducing new capabilities and local payment methods.
• Collaborate with go-to-market, product, and marketing teams to deliver impactful executive briefings for SMB accounts.
• Represent customer insights, trends, and opportunities to Stripe’s product team.
• Work with professional services and partners to accelerate activations and time to live.
• Collaborate with partners to help Stripe scale and reach its total addressable market.
• Travel approximately 25% to connect with users and collaborate internally.

Requirements

• Experience at medium to large software companies, preferably in payment technology, focused on business priorities, technology strategy, and solution design.
• Experience becoming a trusted advisor to senior executives and facilitating customer success through business-value identification, discovery and demo cycles, road mapping, and execution strategies.
• External customer-facing experience and the ability to present and architect Stripe solutions.
• Payment expertise is preferred but not required.
• Experience in web architecture, enterprise architecture, or defining and optimizing financial business processes.
• At least 2 years of experience in a similar customer-facing engineering role, such as Solutions Architect, Sales Engineer, Customer Success, or Professional Services Delivery, within a fintech, payment technology, or global software enterprise; alternatively, 3+ years of total relevant experience in software development, enterprise sales, architecture, business development, or related fields.
• Experience presenting and architecting solutions.
• Deep understanding of or experience writing code in at least two of Stripe’s primary deployment languages, such as Ruby, Python, JavaScript, Java, or Go.
• Excellent oral, written, and presentation skills, with the ability to explain complex concepts to technical and non-technical audiences.
• Ability and willingness to learn Stripe solutions, including Payments, Billing, and Connect.
• Ability to understand how technologies and systems interact, including ERP, CRM, billing, tax, and legacy systems.
• Executive engagement skills and presence, with the ability to establish relationships with decision makers and build credibility at all levels.
• Strong organizational and time-management skills, including the ability to manage competing priorities across multiple opportunities and customers.
• Strong collaboration skills for working with the broader go-to-market team.
• Experience solving open-ended business problems through technology and creative thinking.
• Ability to travel according to business needs.