Contract IT Specialist

Details

This is a hands-on, full-time contract role supporting a globally distributed IT team in a fully remote, SaaS-first environment. The role covers day-to-day IT support, systems maintenance, and employee support, with availability required from 8:00 a.m. to 5:00 p.m. daily. The contract is estimated to last three months, with potential conversion to a full-time position based on performance and business need.

Responsibilities

• Provide Tier 1–2 IT support across hardware, software, SaaS applications, and remote connectivity.
• Support employee lifecycle workflows, including onboarding, offboarding, and role changes.
• Maintain identity and access management tasks, including provisioning, SSO, and group- and role-based access across core systems.
• Help maintain the device fleet using MDM, including compliance, endpoint protection, patching, and configuration.
• Respond to SOC 2, ISO, and HIPAA compliance requests through evidence collection, access review preparation, and control adherence.
• Keep operational documentation current.
• Collaborate with People, Security, and Engineering on cross-functional requests.

Requirements

• 3+ years of experience in IT support, systems administration, or IT operations, ideally at a remote-first SaaS company.
• Hands-on experience with MDM solutions such as Kandji, Jamf, Intune, or similar.
• Experience with identity and access management, including Okta or similar platforms, SSO, and role-based access.
• Comfort using scripting or workflow tools to automate repetitive tasks.
• Strong macOS troubleshooting skills; Windows experience is a plus.
• Excellent documentation and communication skills.
• Experience supporting SOC 2, ISO, or HIPAA activities, including access reviews, evidence gathering, and control adherence, is a plus.

Compensation

• Contract rate: $46–$54 per hour USD, depending on experience.
• Estimated contract term: 3 months.
• Potential conversion to full-time based on performance and business need.

Hiring Process

1. 30-minute video call with a Recruiter.
2. 30-minute video call with the Hiring Manager.
3. 45-minute Technical Interview.

Final candidates will be asked to complete a background check and employment verifications.