Product Manager

Details

Customer.io is seeking a Product Manager to improve how customers experience their first weeks with the platform. The role focuses on the self-serve customer journey and works alongside the Senior Product Manager on the self-serve pod. The Product Manager will own a defined part of the journey, supported by data, experimentation capabilities, and cross-functional partners.

Responsibilities

• Own the self-serve product experience across signup, onboarding, activation, and upgrade.
• Identify and resolve friction points using data, experimentation, and customer insights.
• Define and track success metrics for activation, retention, and monetization.
• Partner with Marketing, Customer Experience, and Design to maintain a consistent experience across touchpoints.
• Work with Engineering to scope and deliver improvements that reduce time-to-value.
• Run A/B tests and growth experiments to improve conversion and engagement.
• Communicate priorities and progress clearly across teams and leadership.

Requirements

• 3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure.
• Experience using or developing AI-powered tooling in a product workflow.
• Track record of improving activation or retention metrics.
• Strong analytical and experimentation skills, with the ability to work comfortably with ambiguity.
• Experience collaborating across Product, Marketing, and Customer Experience.
• Clear communication skills and the ability to simplify complexity and drive alignment.
• Deep curiosity about what helps customers succeed.
• Comfort working autonomously in a remote, async-first environment.

Compensation & Benefits

The starting salary is $137,000–$156,000 USD, or the equivalent in local currency, depending on experience and subject to market rate adjustment. Listed compensation zones are:

• Zone 1: $164,400–$187,200
• Zone 2: $150,700–$171,600
• Zone 3: $137,000–$156,000

Benefits include 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families; 16 weeks of paid parental leave; unlimited paid time off; remote-work and wellness stipends; and a professional development budget.

Hiring Process

1. 30-minute call with a recruiter
2. 30-minute video call with the hiring manager
3. 60-minute Product Case discussion with Engineering team members
4. 60-minute Product Case Review call with a panel

Final candidates must complete a background check and employment verifications.