Product Manager, Agent

Details

Customer.io is seeking a Product Manager to improve how customers experience their first weeks with the platform. The role sits within the self-serve product area and owns a defined part of the customer journey, supported by data, experimentation, and cross-functional partners.

Responsibilities

• Own the product experience of Customer.io's agent, working with the agent team to ensure it is first-class, competitive, and helpful for AI-first marketers.
• Collaborate with other Product Managers and squads to ensure the agent works effectively with each part of the platform it touches.
• Identify and resolve friction points using data, experimentation, and customer insight.
• Define and track success metrics for activation, retention, and monetization.
• Partner with Marketing, Customer Experience, and Design to ensure success across all touch points.
• Work with Engineering to scope and deliver improvements that produce customer value.
• Communicate priorities and progress clearly across teams and leadership.

Requirements

• 3+ years of product management experience in SaaS, ideally including experience managing an agentic experience.
• Experience using or developing AI-powered tooling in a product workflow.
• A track record of improving activation or retention metrics.
• Strong analytical and experimentation skills; data-driven while comfortable with ambiguity.
• Experience collaborating across Product, Marketing, and Customer Experience.
• Clear communication skills, with the ability to simplify complexity and drive alignment.
• Deep curiosity about what helps customers succeed.
• Comfort working autonomously in a remote, async-first environment.

The company values customer empathy, a bias toward experimentation, clear communication, and ownership without ego.

Compensation and Benefits

The starting salary is $137,000–$156,000 USD, or the equivalent in local currency, depending on experience and subject to market rate adjustment. Compensation zones are listed as follows:

• Zone 1: $164,400–$187,200
• Zone 2: $150,700–$171,600
• Zone 3: $137,000–$156,000

Benefits include 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families; 16 weeks of paid parental leave; unlimited paid time off; remote-work and wellness stipends; and a professional development budget.

Hiring Process

1. 30-minute call with a Recruiter
2. 30-minute video call with the Hiring Manager
3. 60-minute Product Case discussion with Engineering team members
4. 60-minute Product Case Review call with a panel

Final candidates will complete a background check and employment verifications. Virtual interviews are conducted using Zoom.