Customer Learning Program Lead

Details

About the Team

OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Customer Education plays an important role in that mission by helping people and organizations use increasingly capable AI systems effectively, responsibly, and with confidence.

We help customers build the confidence and practical skills to use OpenAI effectively, change how work gets done, and realize lasting value.

About the Role

Helping organizations adopt AI takes more than access to powerful technology. People across the workforce need the skills and confidence to use it well.

Within Customer Education, you will lead the enterprise learning program and team. You will set direction, develop the team, and build a clear, high-quality learning portfolio that moves customers from first learning to confident use and meaningful business impact.

This is a rare opportunity to define how customers learn with OpenAI at global scale, alongside the teams shaping the technology.

In this role, you will:

Responsibilities

• Lead and develop a high-performing Customer Learning team.
• Own the customer-facing Learn experience, curriculum, and program portfolio—from strategy through results.
• Turn priority customer needs into role-based tracks, paths, and high-quality programs.
• Make the portfolio easy to understand, with clear starting points, progression, and relationships among experiences.
• Lead how learning reaches customers through owned and partner channels.
• Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop.

Requirements

Required

• 10+ years in customer education, product education, digital learning, customer adoption, or a related field.
• Substantial experience managing and developing a multidisciplinary customer education or learning team.
• Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results.
• Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels.
• Evidence that your work changed product use, adoption, or measurable customer value.
• Excellent cross-functional leadership, executive communication, and curiosity about AI.

Preferred

• Experience with enterprise software, developer tools, AI, or another fast-moving field.
• Experience serving global audiences through learning platforms, academies, or digital education programs.

Why OpenAI?

AI is becoming a foundational capability for every company and role. This role will shape how millions of customers learn to use increasingly powerful AI well—and create a global standard for customer learning as the category evolves.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.