Delivery Operations Manager

Details

Nebius is building a full-stack AI cloud platform for developers and enterprises, supporting workloads from data and model training through production deployment. The Delivery Operations Manager will build and maintain the operational system connecting sales, delivery, and customer success for Token Factory, ensuring smooth customer interactions from the initial deal through production.

The role is remote within the United States.

Responsibilities

Post-Sales Operations

• Own day-to-day operational processes across active proofs of concept (PoCs) and production customers.
• Ensure seamless transitions from PoC to production without loss of context.
• Build and maintain documentation for complex operational scenarios, including customer migrations, model changes, GPU type changes, and contract renewals.
• Define cleanup processes for customer offboarding and scope reductions.
• Triage incidents with Solutions Architecture (SA) and Support, maintaining clear escalation paths.

Customer Lifecycle and Commercial Operations

• Support transitions to new legal entities, updated contracts, and SKU changes.
• Build and maintain instructions for Account Executives (AEs), Sales Engineers (SEs), and Sales Operations teams working with Token Factory customers.
• Align post-sales processes with broader Nebius Cloud standards.
• Define upselling processes, including new PoCs for existing customers, operational and billing setup, and transitions to production.

Operational Visibility

• Maintain a single source of truth for customer health, active workloads, and contract status.
• Track upcoming renewals, capacity changes, and operational dependencies.
• Surface risks early and drive resolution across teams.

Cross-Functional Coordination

• Improve handoff clarity across Sales, Pre-Sales, Engineering, and Delivery.
• Run structured operational reviews.
• Work effectively with technical teams and understand what engineers are building and why it matters to customers. Coding is not required.

Automation and Tooling

• Drive automation initiatives involving Salesforce, Jira, Backoffice integrations, customer notifications, contract expiry alerts, and cleanup workflows.
• Identify manual processes that can be replaced with tooling.

Requirements

• Experience in cloud, AI, or SaaS operations.
• Ability to work across sales, legal, finance, and engineering teams.
• Ability to bring structure without adding unnecessary bureaucracy.
• Proactive approach to surfacing risks and improving execution.
• Ability to communicate with technical teams effectively.

Success Measures

• Active PoCs and production customers are visible and tracked.
• Transitions to production are structured and predictable.
• Commercial and operational changes reach customers without friction.
• Cross-team delivery clarity improves over time.

Compensation

The base compensation range is $224,000–$270,000 USD. Actual compensation depends on experience, skills, qualifications, hiring level, and geographic location.

Benefits

• Competitive compensation.
• Career growth and learning opportunities.
• Flexibility and ownership.
• Collaborative and innovative culture.
• Opportunity to work on impactful AI projects.
• International environment and talented teams.

Nebius is an equal opportunity employer. Applicants must be authorized to work in the country in which they apply and must provide proof of employment eligibility as a condition of hire.