Director, Solutions Engineering | East | Remote

at Grafana Labs

📍 United States

USD 280,000-357,000 per year

SENIOR

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Grafana Leadership @ 4 Observability @ 4

Details

Grafana Labs is seeking a Director, Solutions Engineering, East, to build and manage a high-performing team of Solution Engineers. The role will help grow the East Solutions Engineering organization to more than 20 engineers and prepare it to scale across multiple products, industries, segments, and go-to-market motions.

Working alongside 3 Sales RVPs, 9 Sales RSDs, 47 Account Executives, 4 Solutions Engineering Managers, and 25 Solutions Engineers, this role will evolve repeatable processes, playbooks, job architectures, enablement, and other programs to support organizational scale and increase win rates. The Director will also provide field feedback to product and go-to-market strategy and personally help drive opportunities with VP of Sales counterparts.

Responsibilities

Serve as a culture carrier who values the team over the individual and prioritizes reaching the right answer over being right.
Drive and advise on key opportunities alongside the VP of Sales.
Foster teamwork and collaboration and build strong cross-functional relationships.
Demonstrate sensitivity to and appreciation for open source and bottom-up go-to-market motions.
Engage strategically with customers.
Bring a strong point of view while remaining open to alternatives and healthy debate.
Develop and manage a high-performing Solutions Engineering organization.
Build repeatable processes, playbooks, job architectures, enablement programs, and other initiatives required to scale the organization.
Ensure field feedback informs product and go-to-market strategy.

Requirements

Ideally located on the East Coast of the United States.
At least 2 years of experience in second-line Solutions Engineering leadership.
Experience scaling teams to more than 30 employees.
Proven success working in a fast-paced, high-growth startup environment.
Experience with open source, developer-centric go-to-market motions, or observability.
Extensive experience with complex enterprise sales.
Strong collaboration, cross-functional relationship-building, and customer engagement skills.

Benefits

Equity and bonus, if applicable.
100% remote, global work culture.
Career growth pathways.
In-person onboarding.
Global annual leave policy of 30 days per annum, including 3 Grafana Shutdown Days.
Transparent communication, autonomy, and an empowered, high-trust work environment.