Enablement Specialist, Perplexity Computer

Details

Perplexity is seeking an Enablement Specialist to help enterprise customers build the knowledge, confidence, and repeatable practices required to reach value with Perplexity Computer. This role combines technical fluency, strong facilitation, and experience building scalable onboarding and adoption programs.

About the Role

Perplexity Computer enables customers to build AI-powered workflows that navigate tools, interact with applications, and complete multi-step work. Enablement Specialists design and deliver programs that move customers from initial access to confident, sustained use. The role includes creating onboarding journeys, leading customer workshops and office hours, diagnosing adoption barriers, and turning recurring questions into scalable guidance.

This customer-facing role works closely with Customer Success, Applied AI Architects, Product, Marketing, and Support. Customer Success retains ownership of the account, adoption strategy, and expansion strategy. The Enablement Specialist owns enablement programs and interventions that help customers and customer success managers become self-sufficient.

Responsibilities

• Build onboarding and adoption programs for customers and user cohorts with different roles, goals, technical readiness, and levels of AI experience.
• Lead technical kickoffs, workshops, office hours, remote sessions, onsite programs, webinars, and train-the-trainer experiences.
• Teach Computer and agentic-workflow concepts clearly to technical and nontechnical audiences.
• Guide customers through access, members, permissions, connectors, credits, models, initial workflows, and the practices required to get started.
• Diagnose whether customers are blocked by knowledge, readiness, process, configuration, product capability, or technical complexity.
• Recognize when questions require an Applied AI Architect, Customer Success, Support, Product, or Engineering, and provide clear handoffs.
• Turn recurring onboarding and adoption needs into curricula, customer checklists, implementation guidance, lifecycle communications, videos, examples, and internal enablement.
• Segment customers by readiness and usage behavior, identify where consumption stalls, deliver targeted interventions, and measure activation, time to first value, repeat usage, sustained credit consumption, and program effectiveness.
• Bring customer patterns and feedback back to Applied AI, Product, Customer Success, Marketing, and Support.

Requirements

• 4+ years of experience in technical onboarding, customer enablement, implementation, solutions consulting, customer education, or a technically oriented Customer Success role.
• Proven experience designing and delivering onboarding, training, or adoption programs across live and self-service formats.
• Strong facilitation and communication skills, including the ability to explain complex product and AI concepts to technical and nontechnical audiences.
• Technical fluency with permissions, connectors, models, credits, workflows, and common integration concepts.
• Strong diagnostic judgment, including the ability to determine whether a customer is blocked by education, readiness, process, configuration, product capability, or technical complexity.
• Experience using product and usage data to identify adoption gaps, trigger interventions, move customer cohorts toward sustained use, and evaluate impact.
• Ability to work effectively with Customer Success, Sales, Product, Marketing, Support, and technical teams.
• High ownership, clear expectation-setting, process improvement, and the ability to operate effectively in a fast-moving environment.

Nice to Have

• Experience with AI products, agentic workflows, enterprise SaaS, or other technically complex platforms.
• Experience building technical onboarding or adoption programs for enterprise customers.
• Background in adult learning, instructional design, customer education, or enablement operations.
• Experience using product and usage data to trigger interventions and measure activation, time to value, and sustained engagement.
• Experience developing customer-facing technical content, workshops, or certification programs.

Benefits

Full-time U.S. employees receive a comprehensive benefits program including equity, health, dental, vision, retirement, fitness, commuter and dependent care accounts, and more. International employees receive a comprehensive benefits program tailored to their region of residence. USD salary ranges apply only to U.S.-based positions. Final offers are determined by factors including experience and expertise.

Salary: $150,000–$175,000 per year, plus equity.