Marketing Operations Program Manager

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe’s mission is to increase the GDP of the internet.

About the Team

The Marketing Operations team is responsible for the systems, processes, and data infrastructure that power Stripe's global marketing engine. The team partners closely with Growth, Demand Generation, Regional Marketing, Lifecycle, Sales Development, and Marketing Technology teams to ensure campaigns are executed with precision, prospect data is accurate and actionable, and the marketing technology stack operates at scale.

The team focuses on improving workflows, tooling, data quality, and processes that enable marketing and sales teams to move faster and more effectively. Its work spans campaign operations, marketing automation, prospect data management, and cross-functional program delivery.

Responsibilities

• Create and lead programs to build an agentic acquisition program for how Stripe engages with prospects.
• Own end-to-end program delivery for initiatives, including maintaining program communications, tracking milestones, leading cross-functional workstreams, and providing regular roadmap progress updates.
• Lead programs addressing recurring sales development and marketing operational challenges; define objectives and success metrics, and build repeatable processes that scale.
• Partner with marketing, product, and engineering teams to scope business requirements, coordinate discovery, and translate operational needs into product requirements for internal tooling.
• Coordinate review cycles, pilots, and feedback collection during program execution; summarize required changes, identify launch-blocking issues, and escalate risks as needed.
• Drive ongoing operations improvements through process innovation, automation, and adoption of AI-powered tools to increase productivity and transform workflows.
• Maintain scalable documentation and support coordination with offshore production teams and cross-functional partners across time zones.
• Serve as a process owner for key marketing and sales development operations workstreams, partnering with marketing, sales development, product, and engineering stakeholders to deliver scalable solutions that improve efficiency, data quality, and pipeline impact.

Requirements

Minimum Requirements

• 6+ years of experience in B2B marketing, sales, revenue operations, or a related program management role in a high-growth technology environment.
• 3+ years of experience working day-to-day with marketing automation platforms, CRM platforms, prospect data, and lead management.
• 3+ years of experience managing cross-functional marketing, sales, and engineering initiatives end to end.
• Experience building AI agents, including examples of agents deployed and examples of using AI daily beyond chat.
• 3+ years of experience performing analysis using queries, dashboards, and AI, as well as partnering with analysts and data scientists for more complex analytics needs.
• 3+ years of experience defining scope and goals and collaborating with distributed, global teams to deliver on them.
• Excellent written and verbal communication skills, including the ability to convey complex operational concepts to diverse stakeholders across marketing, sales, and engineering.

Preferred Qualifications

• 3+ years of experience with Salesforce or Marketo, including lead and contact management, campaign attribution, and marketing-to-sales data flows.
• Experience implementing AI tools to improve marketing operations workflows and productivity.
• Experience working with global teams on a day-to-day basis.
• Experience in the financial services, payments, or B2B software industries.