Engagement Manager, Professional Services (SEA/GCN)

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe’s mission is to increase the GDP of the internet.

About the Team

Stripe’s Professional Services team combines payments and financial expertise with experience integrating Stripe technology across thousands of projects. The team helps customers create marketplaces, launch subscription businesses, expand globally, and maximize the long-term value of Stripe through implementation and post-launch services.

Responsibilities

• Lead complex, multifaceted project teams that accelerate implementations and drive growth and innovation on the Stripe platform.
• Lead enterprise customers toward becoming long-term Stripe users and advocates of Stripe products and solutions.
• Deliver program management expertise based on continuous learning and knowledge of Stripe products and implementation best practices.
• Drive innovation and adoption of deployment practices, provide product adoption insights, and help users achieve maximum value from their Stripe investment.
• Continuously improve and enable Stripe’s Implementation Methodology, including its tools, templates, and processes.
• Establish program governance to manage requirements in line with agreed scope and business objectives.
• Manage the integration of Stripe products into users’ application and technical architectures, testing and change management strategies, and transformation timelines.
• Provide risk assessment, prevention, and mitigation plans, including the identification, tracking, and resolution of issues and decisions with internal and user stakeholders.
• Drive alignment between users and Stripe’s Product and Engineering teams in support of Stripe’s roadmap.
• Ensure a smooth transition of implemented Stripe capabilities into user operations, including knowledge transfer and handover to Stripe Support.
• Participate in a global practitioner community to improve how Stripe leads and supports users through complex implementations of Stripe’s payment infrastructure.

Requirements

Minimum Requirements

• 8+ years of consulting experience partnering with enterprise-level strategic users on technology solutions, with a track record of top performance, or experience in a related field.
• Ability to understand complex business requirements and craft tailored solutions.
• Ability to quickly learn and explain technical concepts to both deeply technical and business-focused users.
• Proven program management skills and experience.
• Strong critical-thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working.
• Ability to recognize recurring user-facing issues and build scalable solutions.
• Ability to operate independently in a highly ambiguous and fast-paced environment.
• Demonstrated ability to engage with and lead executive stakeholders and key decision-makers on the user side toward an agreed outcome.
• Experience working with or within complex enterprise organizational and decision-making structures.
• Ability to collaborate with and influence Stripe’s Product and Engineering teams to advocate for users and shape the roadmap of Stripe’s applications.

Preferred Qualifications

• Experience at a growth-stage internet or enterprise software company.
• Industry certifications such as PMP, ITIL, PSM1, or PSPO1.
• Prior experience in the payments industry.
• Familiarity with API integration and testing.
• Professional fluency in Mandarin Chinese and English, as the role primarily serves clients in the Greater China market.