Engagement Manager, Professional Services

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe’s mission is to increase the GDP of the internet.

About the Team

The Professional Services team combines payments and financial expertise with experience integrating Stripe technology across thousands of projects. The team helps customers create marketplaces, launch subscription businesses, expand globally, and more. It provides implementation and post-launch services to help Stripe users maximize long-term value quickly and confidently.

Responsibilities

• Lead complex, multifaceted project teams that accelerate implementations and drive growth and innovation on the Stripe platform.
• Lead enterprise customers toward becoming long-term Stripe users and advocates of Stripe products and solutions.
• Drive innovation and adoption of deployment practices, provide product adoption insights, and help users maximize the value of their Stripe investment.
• Manage the integration of Stripe products into users’ applications and technical architectures, including testing, change management strategies, and transformation timelines.
• Deliver program management expertise based on experience, continuous learning, and knowledge of Stripe products and implementation best practices.
• Continuously improve the Stripe Implementation Methodology and its associated tools, templates, and processes.
• Establish program governance to manage requirements in line with agreed scope and business objectives.
• Provide proactive risk assessment, prevention, and mitigation plans.
• Identify, track, and resolve issues and decisions using established tools and templates with internal and user stakeholders.
• Drive alignment between users and Stripe’s Product and Engineering teams regarding Stripe’s roadmap.
• Ensure a smooth transition of implemented Stripe capabilities into user operations, including knowledge transfer and handover to Stripe Support.
• Participate in a global community of practitioners to improve how Stripe leads and supports users through complex implementations of Stripe’s payment infrastructure.

Requirements

Minimum Requirements

• 8+ years of consulting experience partnering with enterprise-level strategic users on technology solutions, or experience in a related field, with a track record of top performance.
• Ability to understand complex business requirements and craft tailored solutions.
• Ability to quickly learn and explain technical concepts to Stripe’s largest users, adapting communication for both deeply technical and business-focused audiences.
• Proven program management experience.
• Strong critical-thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working.
• Ability to recognize recurring user-facing issues and build scalable solutions.
• Superior verbal and written communication skills.
• Ability to operate independently in a highly ambiguous and fast-paced environment.
• Demonstrated ability to engage with and lead executive stakeholders and key decision-makers to drive agreed outcomes.
• Experience working with or within complex enterprise organizational and decision-making structures.
• Ability to collaborate with and influence Product and Engineering teams to advocate for users and shape the roadmap of Stripe applications.

Preferred Qualifications

• Prior experience at a growth-stage internet or enterprise software company.
• Industry certifications supporting project success, such as Certified ScrumMaster, PMP, or PRINCE2.
• Prior experience in the payments industry.
• Familiarity with API integration and testing.