Growth Martech Operations Lead

Details

The Growth Platforms team builds systems and operating foundations that help OpenAI grow responsibly. The team connects customer signals, identity and consent, campaign workflows, measurement, and product experiences into an AI-enabled growth engine, with a focus on data quality, privacy, reliability, and customer trust.

This role leads cross-functional work at the intersection of growth, measurement, data, and automation. The mission is to turn fragmented tools, signals, and workflows into reliable, measurable, AI-enabled capabilities that teams can use safely at scale.

The role works across Growth, Marketing Operations, Product, Engineering, Data Engineering, Data Science, Security, Privacy, Legal, and Revenue Operations, as well as external advertising platforms, measurement providers, and implementation partners. The successful candidate will translate business requirements and privacy constraints into data contracts, integration designs, rollout plans, and reliable first-party data systems.

Responsibilities

• Own the operating model for Growth’s marketing technology stack across identity, consent, audiences, activation, measurement, and experimentation.
• Own and operate the complete paid-media tracking and measurement system, including website pixels, server-to-server conversion events, mobile measurement integrations, identity and consent controls, attribution methods, and timely signal delivery to advertising platforms.
• Design and implement event schemas, data mappings, APIs, and integrations.
• Validate systems and migrations before and after launch, and monitor and troubleshoot the path from source systems to advertising and measurement platforms.
• Build AI-enabled and agent-assisted workflows for campaign diagnostics, audience activation, testing, and optimization with appropriate evaluation, human oversight, and control.
• Establish data quality, observability, governance, risk, escalation, and change-management mechanisms for first-party data and marketing integrations.
• Use adoption, reliability, incrementality, operator feedback, and business-impact data to improve capabilities and scale what works.

Requirements

• 8+ years of experience in marketing technology, growth operations, marketing analytics, solutions engineering, technical consulting, or related roles.
• Experience leading ambiguous cross-functional systems initiatives through design, launch, adoption, and measurable outcomes.
• Ability to evaluate technical architecture decisions and work effectively with engineering teams to improve system reliability, monitoring, and data quality.
• Familiarity with enterprise marketing automation and CRM concepts, customer-data platforms, advertising platforms, attribution, experimentation, identity, consent, and lifecycle measurement.
• Ability to build, test, and ship technical integrations using SQL, coding or scripting, APIs, event models, data pipelines, instrumentation, and debugging tools.
• An AI-forward mindset and the ability to translate model-powered or agent-assisted ideas into dependable workflows with clear guardrails.
• Strong communication skills, including the ability to align technical and business teams, communicate with executives, and make complex work clear.

Benefits

• Medical, dental, and vision insurance for employees and their families, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, company holidays, office closures, and paid sick or safe time as required by applicable law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits may be provided, including charitable donation matching and wellness stipends.

OpenAI is an equal opportunity employer committed to reasonable accommodations for applicants with disabilities. Background checks are administered in accordance with applicable law.