Program Manager, Deal Operations

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe’s mission is to increase the GDP of the internet.

About the Team

Global Business Services’ Business Practices team establishes and manages policies and processes for the go-to-market motion, including deal policy, approval and revenue contracting processes, and other deal-related operations such as misbilling and deal support models. The team works across Stripe, sales segments, geographical regions, and cross-functional organizations to improve deal quality and velocity.

Responsibilities

• Build and drive large-scale deal lifecycle transformation programs end-to-end, securing the cross-functional support and resources needed to accomplish program goals.
• Own Business Practices’ CPQ governance across the deal lifecycle by coordinating user acceptance testing (UAT) for new features, ensuring all generally available products are available in the CPQ, and establishing scalable best practices for evaluating and prioritizing new CPQ requests.
• Manage or coordinate the full range of change management activities, including stakeholder engagement, champion creation, messaging and communication planning, support, and enablement.
• Develop collaborative relationships with key stakeholders across Stripe and across organizational levels and functions.
• Identify deal lifecycle improvement opportunities for go-to-market teams across strategy, people, policy, process, and technology.
• Prioritize projects and synthesize data to guide strategy and decision-making.
• Make executive-level recommendations and drive decisions when necessary.

Requirements

• A strong track record of delivering global, complex enterprise deal lifecycle or commercial transformation programs with multiple constituents in changing and ambiguous environments.
• Experience with deal management processes, deal process-related root cause analysis, and commercial agreements.
• At least 7 years of experience in program management, business operations, management consulting, or a related discipline.
• Adaptability and flexibility in a fast-paced, rapidly changing environment.
• Ability to diagnose, simplify, and structure problems and solutions while maintaining command of the details.
• An enthusiastic, hands-on approach.
• Excellent analytical, presentation, and communication skills, with the ability to influence stakeholders from frontline employees to executives.
• Comfort using Excel and/or Google Sheets to analyze large datasets.
• Prior experience with Salesforce, CPQ, deal approval, and contract lifecycle management tools.

Preferred Qualifications

• Comfort operating with incomplete data and adapting or reprioritizing activities as business needs change.
• Deep problem-solving and analysis experience addressing commercial, operational, or financial problems in a sales-oriented environment.
• A growth mindset and curiosity focused on continuous learning and improvement.
• Demonstrated leadership, ownership, quality, and support for colleagues.
• Prior experience with payments and/or SaaS.