Head of Marketing Technology (MarTech)

Details

Business Marketing helps companies understand, adopt, and realize value from intelligence at work. Marketing Technology works across Marketing, go-to-market, Data, Engineering, IT, Security, and Product to define the systems, agents, data, workflows, and operating model that power modern marketing at OpenAI.

About the Role

OpenAI is hiring a Head of Marketing Operations & Technology to build an AI-enabled marketing operations organization. The role owns the systems, infrastructure, data, and workflows that help Marketing operate with greater intelligence, speed, and impact. This includes setting the function’s strategy, deciding what to build or buy, and developing new capabilities where existing solutions fall short.

The role sits at the intersection of marketing, technology, data, and AI. The successful candidate will partner closely with Engineering, Product, Sales, Growth, and Revenue Operations while building a team of technical operators and builders who can turn ambitious ideas into dependable systems.

Responsibilities

• Define the vision, strategy, and operating model for Marketing Operations & Technology, including how AI should reshape the function.
• Build and lead a team spanning marketing operations, systems, automation, data, and technical execution.
• Own the marketing technology roadmap, deciding what to build, buy, integrate, consolidate, or retire.
• Establish core infrastructure across customer and account data, identity, segmentation, campaign orchestration, lifecycle management, scoring, attribution, experimentation, measurement, and sales handoffs.
• Connect product usage, customer engagement, and enterprise buying signals so Marketing and Sales can identify and respond to demand.
• Build AI-enabled workflows and agents connecting research, strategy, creative development, campaign execution, optimization, and learning.
• Partner with Engineering, Data, Product, Security, Privacy, and IT to create trustworthy, adaptable systems appropriate for OpenAI’s scale.
• Improve how teams prioritize work, run campaigns, evaluate performance, and make decisions, measuring success through customer experience, pipeline, speed, experimentation, data quality, and organizational capacity.

Requirements

• 12+ years of experience in marketing operations, marketing technology, growth infrastructure, revenue systems, or an adjacent technical function, including experience building or leading at meaningful scale.
• Understanding of CRM, marketing automation, campaign operations, customer data, lifecycle journeys, lead management, account-based marketing, attribution, reporting, and funnel performance.
• Ability to engage deeply on APIs, data models, integrations, automation, AI workflows, agents, experimentation, and system architecture.
• Strong judgment about when to buy, build, or combine solutions, with experience creating a product, platform, workflow, company, or operating model that materially changed how people work.
• Extensive use of AI and firsthand experience building or experimenting with AI-powered tools, workflows, agents, or applications.
• Ability to connect product-led adoption signals with B2B marketing and sales motions to drive team and enterprise growth.
• Ability to attract and lead technical talent while partnering effectively with engineers and specialists across the company.
• Strong judgment regarding privacy, security, customer trust, data quality, and human oversight.
• Comfort setting direction amid rapid change, combining a founder’s ambition with the discipline to make complex systems work in practice.

Workplace and Location

This role is based in San Francisco, California. OpenAI uses a hybrid work model requiring three days in the office per week. Occasional travel is required.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company pushes the boundaries of AI system capabilities and seeks to safely deploy them through its products.

OpenAI is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics. Background checks are administered in accordance with applicable law. OpenAI is committed to providing reasonable accommodations to applicants with disabilities.

Benefits

• Base salary of $326,000–$362,000 per year.
• Equity, performance-related bonuses for eligible employees, and additional benefits.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health and dependent care expenses, parking, and transit.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, paid company holidays, office closures, and paid sick or safe time as required by applicable law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.