Infrastructure Delivery Project Manager – Contractor

Details

ING is seeking a highly organized, persistent, and delivery-oriented Infrastructure Project Manager to support a strategic, business-wide initiative in the United States. Reporting to the Head of Infrastructure, Americas, the consultant will translate agreed direction into clear actions, owners, milestones, dependencies, and decisions, and drive delivery across locally and globally distributed infrastructure teams.

The role will coordinate infrastructure and connectivity work supporting the evolution of ING’s U.S. payments capabilities, including secure and resilient connectivity between central payments technology, ING connection hubs, approved hosting environments, and external financial infrastructure. The target design may involve public cloud, connection-hub locations, controlled local hosting, or a combination of these components.

This is primarily a project delivery and execution role. Deep technical architecture or regulatory subject-matter expertise is not required.

Responsibilities

• Act as the execution lead for priorities established by the Head of Infrastructure, Americas, converting direction and technical decisions into actionable delivery plans.
• Create and maintain workplans, milestones, owners, dependencies, decision points, risks, issues, and target dates across infrastructure initiatives.
• Follow up on actions and deliverables across local and global infrastructure teams, sustain momentum, and escalate stalled decisions or missed commitments.
• Coordinate end-to-end infrastructure delivery for the U.S. payments-connectivity scope, including central payments technology, connection hubs, hosting, network, cloud, cybersecurity, environments, testing, operational readiness, and handover.
• Support delivery planning for public cloud, connection-hub locations, controlled local hosting, and data-center solutions where required.
• Organize working sessions, document decisions and actions, confirm accountable owners, and follow through to closure.
• Maintain an integrated critical path and identify impacts from global approvals, engineering capacity, vendor delivery, control requirements, and technical decisions.
• Coordinate infrastructure testing, connectivity validation, resilience and recovery testing, security validation, production-readiness reviews, cutover planning, and operational handover.
• Help define and document service ownership, monitoring, access, change, incident, vendor, and escalation arrangements.
• Drive infrastructure-related technology-readiness and remediation actions, including documentation and evidence requirements.
• Maintain traceable records of requirements, decisions, approvals, plans, test results, control evidence, and handover materials.
• Provide concise status reporting to Infrastructure and initiative leadership.
• Support additional U.S. Infrastructure priorities requiring project organization and cross-team follow-through.

Requirements

• 7+ years of project or program management experience delivering complex technology initiatives in a large, matrixed organization.
• Ability to create structure from ambiguity and translate broad objectives into practical plans, owners, milestones, and follow-up routines.
• Persistent, action-oriented delivery style with a track record of driving commitments and moving work to closure without direct reporting authority.
• Strong dependency, critical-path, RAID, decision-log, action-tracking, and governance-management skills.
• Ability to facilitate technical working sessions, capture decisions accurately, and translate technical discussions into executable actions.
• Strong stakeholder management across local and global teams.
• Clear written and verbal communication, including concise reporting for senior technology stakeholders.
• Strong documentation discipline and ability to maintain traceable, review-ready project records.
• Comfort operating in a regulated financial-services or similarly controlled environment.
• Working knowledge of project delivery and collaboration tools such as Azure DevOps/Boards, Jira, ServiceNow, Confluence, SharePoint, or comparable platforms.

Preferred Qualifications

• Experience managing infrastructure, network, cloud, data-center, platform, connectivity, or operational-resilience projects.
• Sufficient infrastructure fluency to understand dependencies, challenge timelines, and coordinate technical subject-matter experts.
• Experience coordinating globally distributed infrastructure or engineering teams in a matrixed operating model.
• Experience delivering technology initiatives involving regulatory, audit, control-remediation, documentation, or evidence requirements.
• Familiarity with FFIEC, NYDFS, NIST, ISO 27001, or comparable technology-control frameworks.
• Experience with payments infrastructure, clearing networks, central-bank connectivity, or other highly controlled external connectivity.
• Relevant project-management certification such as PMP, PgMP, PRINCE2, or equivalent practical experience.

Work Model

ING Americas follows a hybrid work model, allowing for in-office and work-from-home flexibility. Hybrid arrangements vary based on business area.

Equal Opportunity

ING is a committed equal opportunity employer and welcomes applicants from diverse backgrounds.