IT Support Engineer, Application Administrator

Details

Anthropic's IT Operations team is hiring an IT Operations Engineer to own SaaS Operations for the company's SaaS catalog. The role focuses on application administration, license and seat operations, renewals, audit evidence, application health and update coordination, Google Groups, Google Calendar resources, and Slack administration. The role partners with IT Engineering, which owns platform-level configuration, SSO/SCIM, integrations, and new-application intake.

Responsibilities

SaaS Administration

• Administer configured applications, including role grants, supported settings changes, and user troubleshooting across applications such as Gong, 1Password, MongoDB, and Vanta.
• Own intake and execution for tickets escalated from the Support queue into the SaaS lane.
• Create and maintain runbooks, how-to guides, and knowledge base content.
• Identify repetitive work and automate license workflows, seat reporting, evidence collection, and other recurring tasks.
• Build automations using scripts, application-native workflows, and AI tools; partner with IT Engineering when platform-level access is required.
• Monitor application health, usage, and performance, routing platform or infrastructure issues to IT Engineering.
• Coordinate vendor-driven application updates and feature rollouts, including release-note tracking, scheduling changes, and communicating user-facing impacts.
• Assign and reclaim licenses across the SaaS catalog.
• Produce seat-utilization reports and conduct monthly utilization reviews.

Renewals and Vendor Operations

• Own the renewal calendar and prepare true-ups.
• Serve as the day-to-day contact for vendor customer success managers. Contract negotiation and spend approval remain with Procurement and Finance.

Audit and Compliance Operations

• Pull SOC 2 evidence.
• Support access-review execution.
• Package audit responses according to the audit calendar. Audit scope and policy remain with Security and Compliance.

Google Workspace and Slack

• Administer Google Calendar resources, including rooms, equipment, and resource hygiene.
• Administer Google Groups, including membership and access changes, troubleshooting, and maintenance of a heavily nested group structure.
• Support Slack app installations in partnership with Corporate Security for scope review.
• Manage workspace compartmentalization through Slack Grid.
• Audit and rotate Slack app credentials in partnership with developers.

Requirements

• Hands-on experience administering a portfolio of SaaS applications at the administrator level, ideally in a fast-paced or high-growth environment.
• Experience managing licenses and seats, including assignment, reclamation, and utilization reporting.
• Experience supporting renewals or true-ups and working with vendor account contacts or customer success managers.
• Experience pulling audit evidence or executing access reviews for SOC 2 or a similar framework.
• Excellent communication and problem-solving skills.
• Strong organizational skills for managing renewals, audits, access reviews, and a ticket queue.
• Ability to distinguish system operations from platform-level changes and route work to the owning team.
• Ownership of issues through resolution.
• Willingness to automate repetitive manual work.
• Bachelor's degree or an equivalent combination of education, training, and experience. The required field of study must be relevant to the role through coursework, training, or professional experience.

Additional Qualifications

• Basic scripting experience with Bash or Python for license or reporting automation.
• Google Workspace administration experience, especially with Google Groups.
• Experience supporting a complete SOC 2 or similar audit cycle on the evidence side.
• Experience with a SaaS management or license management platform.
• Experience using AI tools to improve individual or team productivity.

Benefits

Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and office space for collaboration. Anthropic also sponsors visas where possible and makes reasonable efforts to obtain a visa for candidates receiving an offer.

Work Arrangement

This is a remote role with required travel to the San Francisco office and occasional travel to other Anthropic offices. Anthropic currently expects staff to be in one of its offices at least 25% of the time, although some roles may require more office time.