Manager, Solution Engineering for NVIDIA Experience

at Nvidia

📍 Santa Clara, United States

USD 200,000-391,000 per year

MIDDLE SENIOR

✅ On-site

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI @ 3 Agentic AI @ 3 Communication @ 3 Customer Support @ 3 Engineering Management @ 3 Leadership @ 3 Machine Learning

Details

NVIDIA is seeking an experienced manager to lead a solution engineering team focused on customer support for NVIDIA software products (AI Enterprise, Omniverse, vGPU). The team will apply AI broadly — to triage customer issues, develop support and product tools, and drive improvements to processes and workflows. The role combines hands-on technical problem solving, people leadership, project ownership, and applied AI/ML.

Responsibilities

Provide direct support to NVIDIA Enterprise customers to resolve or advance customer issues.
Work with engineering teams on customer issues, providing logs, reproduction steps, and other triage information.
Apply AI to create or update product and internal support tools.
Take ownership and drive customer issues from inception to resolution.
Document customer interactions to improve the knowledge base.
Participate in creation, maintenance, and versioning of documentation related to enterprise support processes, procedures, and guidelines.
Apply agentic AI skills to create new standard processes and improve cross-team collaboration and workflows.
Lead teams and projects; mentor new engineers and interns and nurture employee growth.

Requirements

Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
At least 5 years of overall software engineering experience.
At least 2+ years of management experience.
Excellent leadership skills.
AI/ML expertise.
Professional-level communication skills with ability to adjust to technical level of audience and remain calm in difficult situations.
Strong follow-up and organizational skills and a passion for problem solving.

Ways to stand out

Software engineering management experience.
Customer support management experience.
Technical expertise in technologies related to NVIDIA AI Enterprise, Omniverse, and vGPU.

Compensation & Other

Base salary ranges (determined by location, experience, and internal pay):
- Level 3: 200,000 USD - 322,000 USD
- Level 4: 248,000 USD - 391,000 USD
Eligible for equity and benefits.
Applications accepted at least until April 5, 2026.
NVIDIA uses AI tools in its recruiting processes and is an equal opportunity employer.