Product Manager, IT

Details

The IT organization builds and operates the technology foundation that enables employees to work securely, efficiently, and with high velocity. Its work includes reliable networks, identity and access systems, secure client platforms, automation and self-service tools, onboarding, hardware and logistics, global support, and office technology.

As a Product Manager, you will lead the vision, strategy, and execution for internal systems and platforms that enable secure, reliable, and efficient operations. You will translate technical and operational needs into product roadmaps and work with IT, engineering, security, and compliance teams to build scalable, intuitive, and resilient products.

The role is based at the San Francisco headquarters and uses a hybrid work model with three days in the office per week.

Responsibilities

Set Direction And Drive Alignment

• Define and evolve product vision and roadmaps for core internal systems and platforms.
• Ensure tools support productivity, secure scaling, and a seamless employee experience.
• Align priorities across IT, engineering, security, workplace, and operational teams.

Iterate And Ship With Purpose

• Translate operational workflows and technical constraints into clear product requirements.
• Partner with engineering, security, and IT teams to ship reliable, well-designed systems.
• Use OpenAI models and existing internal capabilities to simplify processes, reduce toil, and increase autonomy and efficiency.
• Validate impact in production and scale improvements over time.

Measure And Improve

• Define success metrics and measure user experience, operational efficiency, and system reliability.
• Use data, telemetry, usage insights, and feedback loops to drive prioritization and continuous improvement.
• Deliver measurable reductions in friction and support effort.

Build Systems And Domain Understanding

• Develop a deep understanding of IT service management, support automation, and employee-facing internal tools across the OpenAI ecosystem.
• Understand systems end to end and develop a strong systems-level point of view.
• Represent the user while balancing usability, scale, reliability, security, and compliance requirements.

Requirements

• 8+ years of product management experience, ideally including internal tools, enterprise software, platform, or operations-focused product work.
• A strong record of driving product strategy and execution for complex internal systems and applications, taking products from 0 to 1 and scaling them from 1 to 10.
• Ability to translate complex operational workflows and technical constraints into clear customer value and align diverse stakeholders toward a shared vision.
• Ability to thrive in fast-changing environments where secure, reliable, and intuitive systems support employee productivity.
• Enthusiasm for building on OpenAI models and internal agentic platforms and using the company’s technology to improve operations.

Nice To Have

• Experience applying AI and agentic technologies to build intelligent systems that automate workflows, improve reliability, and enhance the employee experience.
• Working knowledge of IT service management, employee support, enterprise SaaS, automation, or infrastructure domains, including how they integrate through APIs and shared platform services.

Benefits

• Base salary of $226,000–$264,000 per year, plus equity.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health, dependent care, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, paid company holidays, office closures, and paid sick or safe time as required by law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional benefits may include charitable donation matching and wellness stipends.

OpenAI is an equal opportunity employer committed to reasonable accommodations and consideration of qualified applicants in accordance with applicable law.