GTM Technical Onboarding Program Manager

Details

The Enablement team translates OpenAI’s product innovation into customer impact by equipping customer-facing teams with the knowledge, practice, and frameworks needed to succeed. This role owns the role-specific onboarding experience for technical go-to-market roles, with a focus on days 30–90 of ramp.

Responsibilities

• Own the design and delivery of day 30–90 role-specific onboarding for technical GTM roles.
• Define learning outcomes and readiness standards with technical GTM leaders.
• Build curricula and learning paths that translate complex product and deployment concepts into job-specific behavior.
• Design and facilitate hands-on experiences, including labs, demos, simulations, technical discovery practice, and customer scenarios.
• Create assessments, certifications, and manager-ready proficiency and deployment-readiness signals.
• Partner with Product, technical subject-matter experts, and GTM leaders to source, validate, and update content as products and guidance evolve.
• Coach subject-matter experts and facilitators to teach technical content clearly and effectively.
• Establish repeatable content-governance and reinforcement systems that scale across roles and regions.
• Use learner feedback, performance data, and AI-enabled workflows to improve practice, learner support, content maintenance, and program efficiency.

Requirements

• 5–8 years of experience in technical enablement, Solutions Engineering, Solutions Architecture, Technical Success, Implementation, technical consulting, or another customer-facing technical role.
• Experience developing fluency in complex products, technical architectures, integrations, and deployment considerations.
• Direct customer experience with complex, deeply technical SaaS platforms.
• Strong technical discovery, scoping, and solution judgment, with the ability to connect customer workflows and business needs to technical recommendations.
• Ability to explain complex technical concepts clearly and turn them into practical, role-relevant guidance for technical GTM teams.
• Experience creating or leading hands-on technical experiences such as labs, demos, simulations, discovery practice, or customer scenarios.
• Strong cross-functional collaboration skills with Product, technical subject-matter experts, and GTM leaders.
• Strong program management, facilitation, written communication, and verbal communication skills.
• Willingness to work in-office in San Francisco.

Preferred Qualifications

• Direct experience in Solutions Engineering or Solutions Architecture.
• Experience working with AI/ML products or platforms.
• Experience designing or delivering enablement, onboarding, technical training, or knowledge-sharing programs.
• Familiarity with instructional design principles or adult learning.
• Experience leading subject-matter expert programs or designing technical assessments and certifications.

Benefits

• Base salary of $226,000–$251,000 per year, plus equity and performance-related bonuses for eligible employees.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax FSA, dependent-care, commuter, parking, and transit accounts.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, company holidays, office closures, and paid sick or safe time.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional taxable fringe benefits, including charitable donation matching and wellness stipends.

OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities.