Product Operations Manager, Claude.ai (Consumer & Growth)

Details

About the Role

Claude.ai is Anthropic's most visible product surface, and how well our models perform there shapes how tens of millions of people experience Claude. Anthropic is hiring a Product Operations Manager to embed within the Claude.ai product team. The right candidate will help program manage model performance, launch readiness, and the general operating model on the Claude.ai and Growth product team.

You'll balance hands-on execution with the systems that let the team ship new models and new features with confidence. You won't write evals yourself, but you'll make sure eval coverage exists, burn down lists get completed, and issues get resolved before they become surprises. You'll also run the team's core operating rhythms and invest in our feedback-loop systems connecting consumer users to what the product team does next. You'll shape how Product Operations works with within Claude.ai from the ground up.

Responsibilities

• Operationalize model performance: prompting-update tracking, issue prioritization, and go/no-go decision making in tight collaboration with Research, Product, and Engineering
• Own Launch Readiness for Claude.ai: launch checklists, coordination with XFN Teams, and observability into status and roadmap
• Run team operations for Claude.ai & Growth
• Invest in feedback-loop systems: intake, triage, synthesis for consumer users
• Coordinate across functions without formal authority

Requirements

• Have 5+ years of experience in product operations, program management, or launch readiness roles at fast-paced tech companies.
• Have operationalized model performance before, ideally at an application-layer AI product company, without necessarily writing evals yourself
• Have built or fixed an operational process end-to-end, not just executed someone else's plan
• Thrive in ambiguity, this role is still being defined
• Bring real cross-functional influence
• Have built a feedback or issue-triage system from scratch

Bonus

• Large-scale consumer product experience
• Startup 0-to-1 background
• EAP or beta program experience

Logistics

• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas. If Anthropic makes an offer, it will make every reasonable effort to get you a visa, and Anthropic retains an immigration lawyer to help with this.