Program Manager, Intake & Portfolio Management

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe's mission is to increase the GDP of the internet.

About the Team

People Strategy & Enablement (PS&E) bridges the gap between strategy and impact. The team creates clarity and momentum for People initiatives by partnering cross-functionally to design and run scalable programs and products that improve decisions, reduce friction, and support sustainable growth.

Its work spans strategic planning and roadmap prioritization, pillar management, project management, design readiness and change management, and People operating rhythms.

The Role

As Project Manager for People Operations Intake & Portfolio, you will own the systems, processes, and judgment layer that determines what the Partners, Operations & Insights (POI) organization works on and in what order. You will serve as the connective tissue between the People team's ambitions and POI's capacity, acting as the first point of contact for work requests flowing into POI's four core teams: People Solutions, People Data Analytics & Research (PDAR), People Partners, and Employee Relations & HR Compliance.

You will build and run Stripe's POI intake and prioritization process end-to-end, including designing the intake experience, triaging and evaluating incoming Jira tickets, and facilitating prioritization conversations with POI and People team leaders. As the function matures, you will expand into a broader portfolio intelligence role, ensuring that team capacity is directed toward the highest-priority work.

You will also build an AI agent to power and scale this work. The agent will support automated scoping, duplicate request detection, time commitment estimation, resourcing recommendations, and prioritization guidance.

Responsibilities

• Own and operate the POI intake process end-to-end using a Jira-based intake system. Ensure incoming requests are triaged promptly, routed correctly, and tracked from submission through delivery.
• Serve as the primary intake partner for People team requestors, helping teams scope and frame requests while setting expectations on timelines, effort, and prioritization.
• Establish and facilitate POI intake reviews, backlog grooming, and full roadmap reviews.
• Identify systemic patterns and synthesize trends across intake submissions to flag capacity constraints, recurring themes, capability gaps, and emerging risks.
• Evaluate incoming tickets against People team SOKRs and the 3-Year Plan (3YP), and establish prioritization frameworks.
• Build and maintain portfolio visibility and capacity reporting, including dashboards and reports covering resource allocation, queue depth, and roadmap health.
• Participate in quarterly business reviews and annual planning cycles.
• Design, build, deploy, and continuously improve an AI agent for intake to reduce time-to-decision and improve the requestor experience.
• Maintain requestor-facing documentation, submission guides, communication templates, and onboarding materials.
• Partner with POI and People team leaders on resourcing and prioritization discussions. Present portfolio data and recommendations to senior stakeholders and facilitate trade-off discussions.

Requirements

Minimum Requirements

• 7+ years of experience in project management, business operations, strategy, or consulting in complex, matrixed organizations with competing priorities.
• Experience designing, building, or significantly improving an intake, triage, or portfolio management process for a delivery team or operations function.
• Strong analytical and systems-thinking skills, including the ability to evaluate competing requests, make prioritization recommendations, and communicate trade-offs to senior stakeholders.
• Proficiency in Jira or equivalent ticketing and project management tools, including workflow configuration, ticket lifecycle management, capacity planning, and reporting.
• Experience using AI tools, LLMs, AI agents, or automation platforms to streamline workflows, build lightweight productivity solutions, or automate repetitive operational tasks.
• Excellent written and verbal communication skills, including the ability to translate ambiguous requests into actionable project briefs and present portfolio data to technical and non-technical stakeholders.
• Experience managing relationships with senior stakeholders, including directors and vice presidents.
• Comfort operating in ambiguous environments and independently establishing approaches and success metrics.
• Collaborative, low-ego working style with the ability to operate as a strategic partner and trusted advisor.
• At least two years of experience working within or closely alongside an HR, People, or equivalent internal operations team.

Preferred Qualifications

• Hands-on experience building AI agents or automation workflows using no-code or low-code tooling.
• Experience with prompt engineering, retrieval-augmented generation (RAG), or human-in-the-loop workflows for AI-assisted processes.
• Background in portfolio management, demand management, or capacity planning, including prioritization frameworks such as RICE, WSJF, or OKR-alignment scoring.
• Experience with change management frameworks such as the Prosci ADKAR Model.
• Familiarity with HR systems such as Workday, Greenhouse, or Retool and with People team workflows.
• Experience building portfolio dashboards or capacity reports using Tableau, Looker, Google Sheets, or similar tools.
• Experience creating process documentation, requestor-facing guides, or enablement materials.
• Familiarity with data privacy and compliance considerations relevant to employee data and AI tools.
• Experience using AI tools to increase personal and team productivity.
• Advanced proficiency in Google Workspace, including Sheets, Docs, and Slides, and macOS.