Learning Tools Manager

Details

Airbnb's Community Support Training team is seeking a Learning Tools Manager to own the learning technology stack and the team responsible for it. The role covers the Learning Management System (LMS), simulation, authoring, design, and learner-facing tools. The manager will lead an end-to-end LMS transition over the next year while partnering with data and analytics, engineering, sourcing, and contracts teams.

Responsibilities

LMS Ownership And Transition

• Serve as the primary administrator and strategic owner of Airbnb's Community Support Organization LMS, including configuration, permissions, integrations, and content architecture.
• Lead the end-to-end LMS transition, including requirements gathering, vendor evaluation, procurement, implementation, data migration, and change management.
• Define platform success metrics and governance frameworks for system health, data quality, and learner experience.
• Partner with engineering and IT on SSO, API integrations, and platform connectors across the HR and operations technology ecosystem.

Learning Tools Ecosystem

• Own the roadmap and day-to-day management of simulation tools such as Zenarate, authoring tools such as Articulate, design tools, and learner-facing platforms.
• Serve as the primary administrator and strategic owner of the Community Support Organization's TMS, supporting operations and reporting needs.
• Evaluate, pilot, and recommend learning technologies aligned with departmental and company-wide goals.
• Build scalable processes for tool onboarding, training, and adoption.
• Monitor the experiential and enterprise learning technology landscape and identify opportunities for cost efficiency.

Stakeholder Partnership, Measurement, And Reporting

• Collaborate with data and analytics teams to design and maintain learning dashboards and reporting pipelines.
• Partner with engineering on technical integrations, custom tooling, and platform infrastructure decisions.
• Manage vendor relationships, including renewals, negotiations, RFP processes, contracts, and compliance requirements.
• Act as the subject-matter expert and escalation point for learning technology questions across the Community Support Training team.
• Define and track KPIs for platform performance, learner engagement, completion rates, and training effectiveness.
• Build and maintain reporting dashboards; Tableau experience is a strong plus.
• Conduct regular audits of tool utilization and learner experience to identify improvement opportunities and inform investment decisions.

Team Leadership

• Lead, mentor, and develop the team while fostering an inclusive culture and establishing clear goals.
• Manage capacity and workload across the tooling ecosystem, LMS administration, transition activities, and ongoing operations.

Requirements

• 10+ years of experience in learning technology, L&D systems administration, instructional technology, or a closely related field within a technology company or high-growth environment.
• Experience owning or leading an organizational LMS such as Cornerstone, Workday Learning, SAP SuccessFactors, Docebo, LearnUpon, TalentLMS, or similar.
• Experience with at least one LMS implementation, migration, or major upgrade.
• Familiarity with learning authoring tools such as Articulate 360, Adobe Captivate, or iSpring; SCORM files; and simulation or scenario-based learning platforms.
• Experience managing complex, multi-stakeholder technology projects from scoping through delivery.
• Experience working with data and analytics teams and presenting learning data to non-technical audiences.
• Familiarity with vendor management, RFP processes, contract negotiations, and supplier relationships.
• Prior people management experience, including performance reviews and professional development.
• Strong project management, communication, stakeholder engagement, data analysis, and measurement-framework skills.
• Comfort with APIs, SSO/SAML, SCORM/xAPI, data integrations, AI-driven training tools, and enterprise AI. Coding experience is not required.
• Collaborative and inclusive approach to working across functions and time zones.

Bonus Qualifications

• Experience in customer support, contact center, or operations training environments.
• Familiarity with HRIS integrations such as Workday and their interaction with LMS platforms.
• PMP, Agile/Scrum, CPTD, or ATD certification.

Benefits

The role may be eligible for a bonus, equity, benefits, and Employee Travel Credits. Airbnb is committed to an inclusive application and interview process and provides reasonable accommodations for candidates with disabilities.