Program Manager - IT Operations

Details

About the Team

The Employee Technology & Experience (ETX) team is responsible for delivering a world-class internal technology experience that enables employees to do their best work. We support and operate the employee-facing systems that keep the company moving quickly and efficiently.

ETX spans support, logistics, AV, identity, endpoints, SaaS administration, automation, enterprise tooling, and internal infrastructure operations. We partner closely with Security, Engineering, Workplace, Finance, People, and other teams to keep OpenAI’s internal technology reliable, scalable, and moving at the pace of the company.

About the Role

We are hiring a Program Manager to help scale how IT operates across OpenAI. This role will lead complex cross-functional programs that improve operational maturity, streamline how teams work together, and turn high-impact initiatives into durable operational capabilities. You will work across IT, Security, Engineering, Workplace, and other functions to drive alignment, remove friction, and help build the operational foundation needed to support OpenAI’s rapid growth.

Responsibilities

• Lead cross-functional operational programs that improve scalability, consistency, and operational maturity.
• Drive operational excellence initiatives across IT Support, employee lifecycle operations, meeting room and calendaring services, onsite support, vending, and research support environments.
• Build operating models, readiness plans, escalation paths, governance cadences, and success metrics for complex operational programs.
• Partner with technical teams to ensure new deployments, infrastructure investments, and internal platforms are operationally ready and sustainably supported at scale.
• Drive high-priority operational programs supporting company growth, including infrastructure expansion, operational integrations, and other emerging initiatives.
• Improve operational visibility, stakeholder alignment, and coordination across long-running cross-functional initiatives.
• Create clarity across complex operational programs by establishing clear ownership, execution plans, operational accountability, and durable follow-through.
• Own intake, prioritization, coordination, and completion of operational work originating from cross-functional teams and stakeholders.

Requirements

• 10+ years of program management experience leading complex cross-functional initiatives in high-growth, fast-moving environments.
• Experience building and scaling operational processes, service models, and operating frameworks across technical and operational teams.
• A strong track record improving internal operations, workplace technology, support environments, or other large-scale service-oriented programs.
• Excellent judgment and execution skills, with the ability to drive prioritization, alignment, and sustained momentum across multiple teams and competing demands.
• Strong communication and stakeholder management skills, with the ability to operate effectively with both technical and non-technical partners.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.