Senior Customer Success Operations Manager

Details

NVIDIA is seeking an innovative professional to help scale its Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization.

In this hands-on role, you will serve as the technical lead for Digital Customer Success, translating strategy into scalable operational solutions that accelerate platform adoption. You will work with Customer Success Strategy and Business Insights leads to assess processes, workflows, systems, and data models across NVIDIA and design, build, and operationalize digital customer journeys. You will develop workflows, prototypes, automations, and other digital assets while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production-grade capabilities.

Responsibilities

• Develop a deep understanding of customer- and partner-adoption processes, systems, workflows, and data structures across NVIDIA to identify opportunities for scaling post-sales journeys.
• Partner with Customer Success Strategy and Insights leads to convert post-sales adoption strategies and insights into scalable digital solutions, workflows, and technical requirements.
• Determine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys.
• Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems.
• Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources.
• Evaluate and help operationalize digital solutions using generative AI, AI agents, workflow automation, and other emerging capabilities to improve onboarding, adoption, engagement, and value realization.
• Partner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, user acceptance testing, deployment readiness, and continuous improvement.

Requirements

• Bachelor's degree or equivalent experience.
• 12 or more years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
• Strong understanding of sophisticated business processes, enterprise platforms, operational procedures, and data architectures, with the ability to translate them into scalable digital solutions.
• Hands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences.
• Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.
• Experience with generative AI, AI agents, workflow automation, CRM systems, APIs, integrations, and enterprise SaaS platforms.
• Excellent communication, partner coordination, analytical, and problem-solving skills.

Preferred Qualifications

• Background with NVIDIA AI technologies and platforms.
• Experience with ServiceNow or similar Customer Success workflow platforms.
• Master's degree in Computer Science or equivalent experience in a related professional background.

Benefits

• Equity and benefits are provided.
• NVIDIA is an equal opportunity employer committed to fostering an inclusive work environment.

Applications will be accepted at least until October 30, 2026. This posting is for an existing vacancy.