Solutions Engineer, Core Digital Native

Details

The Technical Success team is responsible for the customer experience on the OpenAI suite of products, helping developers and enterprises maximize benefit, value, and adoption from highly capable models. Customers range from early-stage startups to established global enterprises.

The Solutions Engineer will partner with Digital Native customers to help them achieve tangible business value from OpenAI's suite of products. The role involves understanding pre-sales needs, guiding AI strategy, identifying high-value use cases and applications, demonstrating solutions, recommending architectural patterns, and supporting implementation and development. The role works closely with Digital Native Sales, Security, and Product teams.

The role is based in San Francisco, California, or New York, New York. OpenAI uses a hybrid work model requiring three days in the office per week and offers relocation assistance to new employees.

Responsibilities

• Deliver an exceptional pre-sales customer experience for Digital Native prospects and customers by providing technical expertise, outlining value propositions, and answering product, API, and large language model-related questions.
• Demonstrate how OpenAI's suite of products can meet customer business needs and deliver substantial business value by building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
• Serve as the first line of defense for security and compliance questions by explaining standardized collateral, guiding customers toward relevant resources such as the trust portal, and escalating complex requirements to the appropriate teams.

Requirements

• 10+ years of experience in technical pre-sales or a similar role, including 4+ years selling to technology customers and managing C-level technical and business relationships with complex global organizations.
• Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.
• Foundational training in programming languages such as Python or JavaScript.
• Experience delivering prototypes of generative AI or traditional machine learning solutions.
• Knowledge of network and cloud architecture.
• Effective presentation and communication skills, including the ability to translate business and technical topics for all audiences and senior leaders.
• Ability to own problems end-to-end and acquire missing knowledge as needed.
• Humble attitude, eagerness to help colleagues, and commitment to team success.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company develops AI systems and seeks to deploy them safely through its products.

OpenAI is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics. Background checks are administered in accordance with applicable law. OpenAI is committed to providing reasonable accommodations to applicants with disabilities.

Benefits

• Base salary range of $221,000–$278,000 per year.
• Equity and performance-related bonuses for eligible employees.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax Flexible Spending Accounts, Dependent Care Flexible Spending Accounts, and commuter benefits.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, paid company holidays, office closures, and paid sick or safe time as required by law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits where eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits may include charitable donation matching and wellness stipends.