Solutions Engineer, Pre-Sales

Details

The Technical Success team helps developers and enterprises safely and effectively deploy ChatGPT and OpenAI API applications. As a Solutions Engineer, you will help customers transform their businesses through solutions such as customer service, automated content generation, and novel applications using OpenAI's models.

Responsibilities

• Deliver an exceptional pre-sales customer experience by providing technical expertise, explaining the value proposition, and answering product, API, and large language model questions.
• Demonstrate how OpenAI APIs and ChatGPT can meet customer business needs and deliver substantial business value.
• Build and present demonstrations, scope use cases, recommend architecture patterns, and provide in-depth technical advisory.
• Create and maintain documentation, guides, and FAQs related to common pre-sales questions and requirements.
• Develop and nurture customer relationships throughout the evaluation, validation, and purchasing process.
• Foster customer advocacy and represent the customer voice internally by gathering feedback, identifying themes across customers, and incorporating insights into product planning.
• Serve as the first line of defense for security and compliance questions, explain standardized collateral, guide customers toward relevant resources such as the trust portal, and escalate complex requirements to the appropriate teams.

Requirements

• 3+ years of experience in technical pre-sales or a similar role, managing C-level technical and business relationships with complex global organizations.
• Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, including experience providing higher-level security and compliance support.
• Foundational training in programming languages such as Python or JavaScript.
• Experience delivering prototypes of generative AI or traditional machine learning solutions.
• Knowledge of network and cloud architecture.
• Strong presentation and communication skills, with the ability to translate business and technical topics for all audiences, including senior leaders.
• Ability to own problems end to end and quickly develop missing knowledge as needed.
• Humble attitude, eagerness to help colleagues, and commitment to team success.

Work Arrangement

This is a hybrid role with three days per week in the office. The role is based in San Francisco, California, and the job listing also identifies New York City as a location.

Benefits

• Equity and performance-related bonus opportunities.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax Flexible Spending Accounts, Dependent Care Flexible Spending Accounts, and commuter benefits.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, paid company holidays, office closures, and paid sick or safe time.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional benefits may include charitable donation matching and wellness stipends.