Senior Field Engineer

Details

Teleport is an AI Infrastructure Identity Company focused on providing cryptographically secured identities for humans, machines, workloads, and AI agents. As part of the Customer Solutions Team, the Senior Field Engineer will implement, support, evangelize, and expand Teleport solutions for enterprise customers throughout the customer lifecycle.

The role involves designing solution architectures, deploying and configuring Teleport, troubleshooting technical issues, delivering training, supporting enterprise-wide rollouts, and providing customer feedback to Teleport's product team. The position is remote-first and globally distributed.

Responsibilities

• Design solution architectures for Teleport in customer environments.
• Deploy and configure Teleport and communicate implementation best practices.
• Serve as the primary technical contact for customer issues, providing triage and troubleshooting and escalating high-complexity cases to Engineering.
• Develop, maintain, and deliver customized training programs.
• Evangelize Teleport solutions to broader customer organizations.
• Plan and deliver Quarterly Business Results meetings.
• Drive customer adoption and assist with enterprise-wide Teleport rollouts.
• Maintain strong working relationships with key client stakeholders and expand relationships across customer organizations.
• Document customer business goals and challenges to align Teleport solutions with customer needs.
• Serve as a subject matter expert on existing and upcoming Teleport solutions for customers and Customer Solutions engineers.
• Work with Sales and Product to identify customer needs associated with upsell and cross-sell opportunities.
• Collaborate with Sales and Product to provide feedback for product improvement.
• Support the broader Teleport customer base with new solutions and best-practice recommendations.

Requirements

• Bachelor's or master's degree in Computer Science, Software Engineering, Electrical Engineering, or another related engineering field.
• At least 8 years of experience in customer-facing software onboarding, software services, solution architecture, or systems administration roles.
• Linux administration skills.
• Hands-on experience with at least one major public cloud provider: AWS, GCP, or Azure. Certifications are a plus.
• Strong understanding of Kubernetes and prior hands-on experience. CKA or CKAD certification is a plus.
• Experience with security principles and technologies including SSH, PKI, 2FA, SSO using SAML or OIDC, and RBAC.
• Exceptional hands-on software troubleshooting, testing, and debugging skills.
• Excellent verbal and written communication skills.
• Project management experience and the ability to handle multiple clients simultaneously.
• Strong organizational skills.
• An autonomous, security-minded, business-savvy, professional, and adaptable approach.

Benefits

• Extensive health coverage.
• Annual expense budget.
• Rest and recovery policies.
• Retirement savings plans.
• Professional development opportunities.
• Equity opportunities.