Solutions Engineering Manager

Details

Teleport is the AI Infrastructure Identity Company, solving security challenges by giving every human, machine, workload, and AI agent a cryptographically secured identity. The company is remote-first and globally distributed, helping organizations such as Nasdaq, DoorDash, and Elastic secure infrastructure for an AI world.

The Solutions Engineering Manager will lead a team of mid-market Solutions Engineers who serve as the technical heart of Teleport's go-to-market motion. This role connects field sales execution, customer technical success, and global Solutions Engineering leadership while building a high-performing team that wins deals, earns customer trust, and provides a strategic interface to Product, Engineering, and Marketing.

The role requires a pragmatic, highly technical leader who is comfortable tackling complex technical challenges, traveling to customer sites, engaging directly with customer problems, and building and leading a high-performing team.

Responsibilities

• Extend and develop a team of Solutions Engineers.
• Train, coach, mentor, and guide team members toward successful performance, career progression, and personal growth.
• Coach Solutions Engineers on technical depth and sales excellence, including discovery skills, business value articulation, proof-of-concept strategy, and executive communication.
• Collaborate with engineering teams from sophisticated technology companies.
• Assist companies in enhancing their security, compliance, and development experience.
• Visit customers on-site to demonstrate new features and construct solutions.
• Conduct structured one-to-one meetings, set individual performance goals, and own career development plans for each Solutions Engineer.
• Partner closely with regional sales leaders and Account Executives to balance Solutions Engineering utilization, prioritize opportunities, and drive technical win rates across the Americas and eastern Asia Pacific.
• Engage directly with customers at the executive and technical architect level to build long-term relationships and ensure technical success after the sale.

Requirements

• Demonstrated experience managing a team of Solutions Engineers or technical customer-facing professionals, with a track record of developing talent and improving team performance.
• Strong command of the pre-sales motion, including discovery, technical qualification, proof-of-concept design, and connecting technical capabilities to business outcomes.
• Proven experience managing customer outcomes across the customer journey, from the sales process through onboarding, adoption, and growth.
• Strong understanding of Linux networking and network security principles.
• Practical hands-on knowledge of modern cloud-native technologies, including Kubernetes, Docker, and Terraform.
• Hands-on experience with at least one major public cloud provider: AWS, GCP, or Azure.
• Working knowledge of identity and access management concepts, including SSO, OIDC, SAML, RBAC, mTLS, zero-trust architecture, and PAM.
• Proven track record navigating complex infrastructure deployments at security-conscious enterprise organizations.
• Strong troubleshooting and debugging skills for server-side software and distributed systems.
• Fluency in English is required. Korean, Japanese, Spanish, or Portuguese proficiency is a meaningful advantage.
• Willingness to travel to customer sites.

Benefits

• Extensive health coverage.
• Annual expense budget.
• Rest and recovery policies designed to maximize the ability to recharge.
• Retirement savings plans.
• Professional development opportunities.
• Equity is offered.

Teleport is an equal opportunity employer and does not discriminate against employees or applicants on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.