Senior Product Manager, App O11y

📍 United Kingdom

GBP 94,500-113,400 per year

SENIOR

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI Communication @ 6 Distributed Systems @ 7 Grafana @ 4 Marketing Observability @ 4 OpenTelemetry @ 4 Product Management @ 6 Profiling @ 4

Details

Grafana Labs is seeking a Senior Product Manager for Application Observability (App O11y). This fully remote role will focus on helping application developers and SREs understand application performance, user impact, and where to focus when issues occur.

The role involves building App O11y on top of the Knowledge Graph and integrating high-fidelity signals such as traces and profiles into Grafana Cloud’s full-stack observability experience. You will also help develop AI-first workflows for issue investigation, root-cause analysis, and remediation.

Responsibilities

Define the vision and roadmap for Application Observability and support its adoption and revenue growth.
Conduct customer discovery and use product data to identify user challenges and opportunities.
Work with Engineering and Design to establish product priorities and deliver effective user experiences.
Balance new product opportunities with the depth, performance, and reliability required for tracing and profiling.
Collaborate across R&D to integrate App O11y with the broader Grafana Cloud suite.
Work with Product Marketing and Go-to-Market teams on product differentiation and customer education.
Create and update presentations, documentation, website content, datasheets, and whitepapers.
Define and evolve pricing, packaging, licensing, and tiering strategies.
Transform ideas and customer feedback into product vision, requirements, and roadmap priorities.
Represent user feedback to Engineering and provide evidence for tradeoffs and prioritization.
Review customer feedback and usage data to improve adoption and revenue growth.

Requirements

Bachelor’s degree in Computer Science, a related field, or equivalent work experience.
5+ years of Product Management experience.
5+ years of experience with B2B SaaS products.
Experience using or building observability products, telemetry databases, and/or developer tools, either as a practitioner or for external customers.
Strong understanding of application architectures and distributed systems, including tradeoffs involving telemetry ingestion, storage, querying, and related workflows.
Experience working with Engineering and Design teams to build products and features with strong user experience in a fast-paced environment.
Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders.

Bonus Qualifications

Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors.
Experience with distributed tracing or continuous profiling systems such as Grafana Tempo or Grafana Pyroscope.
Experience with eBPF and/or automatic instrumentation.
Experience with open-source software and/or commercial open-source companies.
Experience defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings.
Experience operating applications in production, being on call, or troubleshooting performance and reliability issues.

Benefits

Base compensation in the UK of GBP 94,508–113,410 per year.
Restricted Stock Units (RSUs).
100% remote work in a global culture.
Career growth opportunities.
Global annual leave policy of 30 days per year, including 3 Grafana Shutdown Days.
In-person onboarding.

Grafana Labs is an equal opportunities employer. The company may use AI tools to assist with matching information in CVs to job postings, while recruitment teams continue to manually review applications.