Senior Product Manager, App O11y

📍 Canada

CAD 170,200-204,300 per year

SENIOR

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI @ 4 Communication @ 6 Distributed Systems @ 7 Grafana @ 4 Marketing Observability @ 4 OpenTelemetry @ 4 Product Management @ 6 Profiling @ 4

Details

Grafana Labs is seeking a Product Manager for Application Observability (App O11y). This fully remote role will focus on helping application developers and SREs understand application performance, user impact, and areas requiring attention when issues occur. The role is open to candidates in Canada EST.

Responsibilities

Define the vision and roadmap for Application Observability and drive adoption and revenue growth.
Build App O11y on the Knowledge Graph and integrate high-fidelity signals such as traces and profiles.
Bring application observability capabilities together with Grafana Cloud's full-stack observability and Drilldown products.
Build AI-first workflows to help customers investigate issues, understand root cause, and take action.
Conduct customer discovery and use product data to identify user challenges and areas for improvement.
Partner with Engineering and Design to establish priorities and deliver products with strong usability, performance, and reliability.
Work across R&D to integrate App O11y with the broader Grafana Cloud suite.
Collaborate with Product Marketing and go-to-market teams on product differentiation, presentations, documentation, website content, datasheets, and whitepapers.
Define and evolve pricing, packaging, licensing, and tiering strategies.
Collect, curate, and communicate customer feedback to Engineering, using evidence to support tradeoffs and priorities.
Develop product vision and roadmaps from ideas, feedback, user needs, and pain points.

Requirements

Bachelor's degree in Computer Science, a related field, or equivalent work experience.
At least 5 years of Product Management experience.
At least 5 years of experience with B2B SaaS products.
Experience using or building observability products, telemetry databases, and/or developer tools, either as a practitioner or for external customers.
Strong understanding of application architectures and distributed systems, including tradeoffs involving telemetry ingestion, storage, querying, and related workflows.
Experience working with Engineering and Design teams in a fast-paced environment.
Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders.

Bonus Qualifications

Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors.
Experience with distributed tracing or continuous profiling systems such as Grafana Tempo or Grafana Pyroscope.
Experience with eBPF and/or automatic instrumentation.
Experience with open source software and/or commercial open source companies.
Experience defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings.
Experience operating applications in production, being on call, or troubleshooting performance and reliability issues.

Benefits

Base compensation in Canada of $170,247 CAD–$204,297 CAD.
Restricted Stock Units (RSUs).
Fully remote, global culture.
In-person onboarding.
Global annual leave policy of 30 days per year, including 3 Grafana Shutdown Days.
Career growth opportunities and an empowered, transparent working environment.