Senior Product Manager, Payments

Details

We are hiring a senior, hands-on Product Manager to join WooCommerce Payments and take ownership of a defined area within our payments products and partner integrations. This is a fully-remote role at Automattic. You will work closely with engineering, design, support, and partnerships and spend much of your time executing in the product: refining Linear issues, triaging bugs and incidents, shaping Figma flows, building lightweight prototypes, and writing briefs or PRDs as needed.

Responsibilities

• Own product direction and execution for a key part of the payments product area, with clear goals, priorities, and measurable outcomes.
• Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and overall reliability.
• Raise the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust.
• Use data, support signals, and merchant feedback to decide what to work on next, define success measures, and make tradeoffs explicit.
• Work closely with priority payments partners (including Stripe and PayPal) to improve integrations, ship changes, manage dependencies, and resolve issues.
• Keep stakeholders aligned through clear, direct writing and communication about progress, risks, and decisions.

Requirements

• 7+ years in product roles, with senior IC experience owning complex problem spaces and influencing cross-functional teams through clarity of communication and precision of execution.
• 4+ years in payments or fintech, ideally on products operating at scale; experience with large or global launches is a plus.
• Strong product judgment: ability to make good calls in messy situations without perfect information.
• Comfort working on critical, high-trust systems where reliability matters and small changes can have outsized impact.
• Ability to work deeply with engineers and designers on complex problems, including technical constraints and tradeoffs.
• Strong analytical habits and a practical approach to metrics, dashboards, and instrumentation.
• Clear written and verbal communication in a distributed, async environment.
• Familiarity with WooCommerce, WordPress, or open-source ecosystems is a plus.

Tools & Technologies Mentioned

• Linear (issue tracking)
• Figma (design and flows)
• Prototyping / lightweight prototypes
• Instrumentation, metrics, dashboards, analytics
• Payments integrations (Stripe, PayPal)
• WooCommerce, WordPress, open-source ecosystems

Compensation & Work Policy

• Salary range: $170,000 - $240,000 USD (global ranges; paid in local currency where applicable). Automattic states pay may reflect potential contribution and impact and, in some cases, may exceed the listed range.
• Fully remote company with an open vacation policy.
• Straightforward base salary without complex variable components.
• For a full list of benefits by country, refer to Automattic's Benefits Page.

About Automattic

Automattic is a distributed company (20+ years) behind WordPress.com, WooCommerce, Tumblr, Jetpack, and other products. The company values open source, diversity, distributed work, and accessibility. Automattic provides information on hiring, expectations, diversity and inclusion, and accommodations during hiring in their public documentation.

How to Learn More / Apply

• Links in the original posting direct to company resources: How We Hire, What We Expect, Benefits Page, Privacy Policy, and MyGreenhouse for application tracking.