Senior Product Manager, Payments

Details

We’re hiring a senior, hands-on Product Manager to join WooCommerce Payments and take ownership of a defined area within our payments products and partner integrations.

You’ll collaborate closely with the Head of Product and work day-to-day with engineering, design, support, and partnerships. This role is deeply executional, involving work in Linear to write and refine issues, triage bugs and incidents, review and shape flows in Figma, create lightweight prototypes, and write briefs or PRDs when needed.

Payments at WooCommerce operate at serious scale, with billions in total payment volume. The quality of this experience directly affects merchant revenue, shopper conversion, and the success of WooCommerce’s commercial engine. This role focuses on reliability, trust, and execution.

Responsibilities

• Own product direction and execution for a key part of the payments product area, with clear goals, priorities, and measurable outcomes.
• Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and overall reliability.
• Raise the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust.
• Use data, support signals, and merchant feedback to prioritize work, define success measures, and make tradeoffs explicit.
• Work closely with priority payments partners, including Stripe and PayPal, to improve integrations, ship changes, manage dependencies, and resolve issues.
• Keep stakeholders aligned through clear, direct writing and communication about progress, risks, and decisions.

Requirements

• 7+ years in product roles, with senior individual-contributor experience owning complex problem spaces and influencing cross-functional teams through clarity of communication and precision of execution.
• 4+ years in payments or fintech, ideally on products operating at scale; experience with large or global launches is a plus.
• Strong product judgment and the ability to make effective decisions in ambiguous situations without perfect information.
• Comfort working on critical, high-trust systems where reliability matters and small changes can have outsized impact.
• Ability to work deeply with engineers and designers on complex problems, including technical constraints and tradeoffs.
• Strong analytical habits and a practical approach to metrics, dashboards, and instrumentation.
• Clear written and verbal communication in a distributed, asynchronous environment.
• Familiarity with WooCommerce, WordPress, or open-source ecosystems is a plus.

Compensation And Benefits

• Salary range: $170,000–$240,000 USD per year.
• Salary ranges are global regardless of location, with payment made in local currency.
• Pay may in some cases go beyond the stated range based on potential contribution and impact.
• Straightforward competitive base salary without complex variable components.
• Fully remote company.
• Open vacation policy.
• Benefits vary by country.

About Automattic

Automattic is a distributed company with more than 1,500 employees in nearly every corner of the globe, speaking over 100 languages. Its products include WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, and Pocket Casts. The company supports open source, and the vast majority of its work is available under the GPL.

Automattic is an equal opportunity employer and is committed to an accessible hiring process. Accommodation support is available during the application and interview process.