Senior PubSec Customer Success Engineer

Details

GitLab is the intelligent orchestration platform for DevSecOps used by millions of developers and many large enterprises. The Customer Success Engineer on the Public Sector team helps United States government and public sector organizations realize ongoing value from GitLab by providing technical product expertise, best-practice guidance, and hands-on enablement in a pooled, all-remote model.

Responsibilities

• Engage with customers via Zoom and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
• Partner with Customer Success Managers to implement GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning).
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements (pooled support model; not dedicated to a single account).
• Provide technical and architectural guidance to help customers adopt GitLab capabilities and connect technical decisions to customer outcomes.
• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives.
• Develop and deliver workshops, demos, and reusable enablement content in collaboration with cross-functional partners.
• Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples.
• Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

Requirements

• Experience supporting one or more GitLab use cases (source code management, CI, CD, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance.
• Proficiency with DevSecOps tools or adjacent highly technical tooling, and the ability to translate tool capabilities into customer outcomes.
• Technical background in software development or systems engineering, comfortable discussing architecture, workflows, and implementation tradeoffs.
• Strong written and verbal communication skills for explaining complex technical and organizational topics in live settings (Zoom calls, workshops, presentations) and in writing.
• Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
• Strong time management and prioritization skills to manage multiple customer engagements in a pooled model.
• Continuous learning mindset and willingness to maintain specialty competency through training, certification, documentation, or reusable examples.

About the team

• The role sits within the Public Sector Customer Success team, partnering with United States government and public sector organizations to drive adoption, retention, and growth by aligning GitLab capabilities to each customer's mission.
• The team owns the post-sales relationship and coordinates cross-functionally with Sales, Support, Product Management, Engineering, and Professional Services.
• Team members work in an all-remote, distributed environment and collaborate asynchronously across time zones.

Compensation

• United States Salary Range: $113,000 - $191,000 USD (base salary range for residents of the United States only).

How GitLab will support you / Benefits

• Benefits to support health, finances, and well-being; Flexible Paid Time Off; Team Member Resource Groups; Equity Compensation & Employee Stock Purchase Plan; Growth and Development Fund; Parental leave; Home office support.
• GitLab notes roles are remote and that Country Hiring Guidelines may include location-based eligibility requirements; Talent Acquisition can answer location questions during recruiting.