Senior Software Engineer, Backend - Platform (Core AI Automation)

Details

Coinbase is a remote-first, but not remote-only company. Employees are expected to meet quarterly for in-person working sessions called “surges.”

As a Senior Software Engineer on the Platform Core Automation team, you will build AI infrastructure and agentic systems that automate customer support and compliance operations. The team is developing end-to-end AI-driven processes that use intelligent agents to resolve customer issues and execute compliance tasks autonomously. You will own the design and delivery of LLM-powered systems, grounding techniques, and integration pipelines that reduce resolution times, lower costs, and improve accuracy across millions of customer interactions.

Responsibilities

• Own the design and delivery of agentic AI systems for customer support and compliance automation, from LLM orchestration through production deployment and monitoring.
• Build scalable and secure backend infrastructure in Python and Golang for AI workloads, including model integration pipelines, guardrails, grounding mechanisms, and measurement frameworks.
• Drive end-to-end execution of complex AI initiatives and make technical trade-offs involving latency, accuracy, cost, and reliability.
• Partner with Customer Experience, Compliance, and product engineering teams to identify high-impact automation opportunities and translate operational challenges into AI-powered solutions.
• Lead code reviews, mentor engineers on AI system design patterns, and contribute to on-call rotations and incident response.

Requirements

• 5+ years of software engineering experience, with proven expertise designing, building, and maintaining production services using a microservices architecture.
• Hands-on experience building LLM-based applications or AI/ML systems in production, including prompt engineering, retrieval-augmented generation (RAG), or agentic AI frameworks.
• Proficiency in Python and Golang or comparable backend languages, with experience integrating third-party AI models and APIs into production workflows.
• A track record of delivering end-to-end projects with measurable business impact in ambiguous problem spaces.
• Experience building data pipelines, integrating with external vendors, or working with large-scale unstructured data sources such as blockchain data or customer interaction logs.
• Responsible use of generative AI, maintaining human oversight while delivering business-ready outputs and measurable improvements in workflow efficiency, cost, and quality.

Nice to Have

• Experience navigating rapid company growth, such as a transition from startup to mid-size company.
• Familiarity with GenAI frameworks and tools, Python, Go, Docker, Postgres, and MongoDB.
• Background in AI/LLM infrastructure.

Compensation

The annual base salary range is $186,065–$218,900 USD, excluding equity and bonus. Total compensation may also include equity, bonus eligibility, and medical, dental, vision, and 401(k) benefits.

Additional Information

• Candidates may submit a maximum of three applications within a six-month period.
• Coinbase is an Equal Opportunity Employer.
• Reasonable accommodations are available for applicants with disabilities.
• Applicants agree to Coinbase’s Candidate Privacy Notice and, for US applicants, arbitration of disputes when submitting an application.