Senior Technical Program Manager

Details

Glean is seeking a Senior Technical Program Manager to lead complex, cross-functional initiatives that shape how its enterprise AI product evolves, scales, and delivers value to customers. The role sits at the intersection of product, engineering, design, and go-to-market, driving roadmap execution, multi-quarter program delivery, technical excellence, customer empathy, and cross-functional alignment in a fast-paced SaaS environment.

Glean is a Work AI platform offering enterprise search, an AI Assistant, scalable AI agents, more than 100 enterprise SaaS connectors, flexible LLM selection, robust APIs, and Enterprise and Personal Knowledge Graphs.

Responsibilities

• Lead end-to-end product development programs spanning ideation, design, engineering, and launch.
• Build and maintain program plans with clear scope, timelines, ownership, progress, blockers, and outcomes.
• Drive execution excellence for cross-functional initiatives while balancing speed and quality.
• Lead execution of the company’s product roadmap, aligning product vision, engineering delivery, and customer outcomes.
• Structure and manage programs for major product launches, platform enhancements, and customer-facing capabilities.
• Partner with Product Managers and Engineering to define requirements, success metrics, and launch criteria.
• Collaborate with Product, Design, Engineering, Go-to-Market, and Customer Success teams to align priorities, support product rollouts, and drive customer adoption.
• Identify and mitigate delivery risks, tradeoffs, and cross-team dependencies.
• Establish visibility into execution health using metrics such as velocity, quality, and adoption impact.
• Improve planning, tracking, predictability, and accountability across cross-functional programs.
• Drive operational excellence through consistent program cadences, postmortems, and lessons learned.

Requirements

• Bachelor’s or master’s degree in Computer Science, Engineering, or a related technical field.
• 8–10+ years of technical program management experience, with a proven record of driving complex product programs from concept to launch in fast-paced SaaS environments.
• Deep technical background in AI/ML systems, LLMs, and agents, with the ability to translate complex capabilities into practical product impact.
• Strong understanding of software product development, including API design, data systems, and product integration patterns.
• Ability to structure multi-quarter product programs with measurable outcomes.
• Excellent written and verbal communication skills, including the ability to translate between technical and business contexts.
• Demonstrated ability to manage ambiguity, anticipate risks, and build alignment across diverse teams.
• Proactive, collaborative builder mindset focused on enabling teams to deliver their best work.

Location and Work Policy

• Hybrid role requiring four days per week in the Mountain View office.

Compensation and Benefits

• Standard base salary range: $198,000–$235,500 annually.
• Certain roles may be eligible for variable compensation, equity, and benefits.
• Medical, vision, and dental coverage.
• Generous time-off policy.
• 401(k) plan contributions.
• Home office improvement stipend.
• Annual education and wellness stipends.
• Regular company events and healthy lunches daily.
• An AI-focused exercise or discussion is included in the interview process.