Senior Technical Program Manager

at Sentry

📍 San Francisco, United States

USD 180,000-200,000 per year

SENIOR

✅ Hybrid

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI Communication @ 7 Marketing @ 6 Prioritization @ 7 Sentry @ 9

Details

Sentry helps developers fix errors and performance issues before users notice. Trusted by more than 200,000 organizations, Sentry is building an AI-native future for application monitoring.

The Senior Technical Program Manager will own the end of the EPD pipeline, from feature completion through successful customer delivery. This role will define product launch standards, build frameworks and playbooks, and establish operating rhythms for intentional, coordinated, and confident releases. The role connects Engineering, Product, Legal, Marketing, go-to-market, and Sales, with ownership of the systems and processes that support successful launches.

Responsibilities

Define Sentry's launch standard, including launch gates, playbooks, decision rights, and operating rituals.
Own feature flag and cohort strategy, including early access programs, beta cohorts, and staged rollouts.
Coordinate cross-functional readiness across Engineering, Product, Legal, Marketing, go-to-market, and Sales.
Surface dependencies early, drive decisions, and ensure launch requirements are completed.
Build dashboards, launch briefs, and status updates that provide high-signal visibility to stakeholders.
Instrument the release process, track friction, run retrospectives, and lead continuous improvements.
Use analytics to understand release health, customer adoption, and process quality.
Improve the customer experience of receiving and adopting new software.

Requirements

5–8+ years of Technical Program Management experience in a high-growth SaaS company.
Meaningful experience with product launches, release operations, or go-to-market coordination.
A builder mindset, with examples of creating processes or frameworks from scratch that became established practices.
Strong data and analytics skills, including using metrics to diagnose problems and measure progress.
Proven ability to drive alignment and decisions across Engineering, Product, Legal, Marketing, go-to-market, and Sales without direct authority.
Strong written communication skills, including writing launch briefs, escalations, and process documentation.
Strong prioritization skills and the ability to triage competing stakeholder demands.
Ability to work effectively in ambiguous, cross-functional environments and design operating models for full release lifecycles.

Compensation and Benefits

Base salary: $180,000–$200,000 per year.
Eligible for employee benefit plans and programs applicable to the position, including incentive compensation, equity grants, paid time off, and group health insurance coverage.
Sentry may offer above the posted range for exceptional talent.

Equal Opportunity

Sentry is committed to equal employment opportunities regardless of legally protected characteristics and provides reasonable accommodations to employees and candidates with disabilities. Applicants may contact [email protected] for assistance or accommodation requests.